Better Home & Finance (BETR) Q1 2025 Earnings Call May 13, 2025 08:30 AM ET Company Participants Tarek Afifi - Corporate Finance ManagerVishal Garg - Founder & CEOKevin Ryan - CFO & PresidentKartik Mehta - Executive MD & Director of ResearchJake Kooyman - Equity Research AssociateEric Hagen - Managing DirectorBose George - Managing Director Conference Call Participants Brendan McCarthy - Equity Research Analyst Operator Hello, and welcome to the Better Home and Finance Holding Company First Quarter twenty t ...

Better Home & Finance (BETR) Q1 2025 Earnings Call May 13, 2025 08:30 AM ET Speaker0 Hello, and welcome to the Better Home and Finance Holding Company First Quarter twenty twenty five Results Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question and answer session. I would now like to turn the conference over to Tarek Afifi, Corporate Finance. You may begin. Speaker1 Welcome to Better Homeland Finance Holding Company's first quarter e ...

Financial Data and Key Metrics Changes - In 2024, the company achieved a 19% year-over-year increase in funded loan volume, totaling $3.6 billion, and a 50% increase in revenue, reaching $108 million [10][11] - The adjusted EBITDA loss was reduced by 26% year-over-year, amounting to $121 million [10] - For Q4 2024, funded loan volume was $936 million, a 77% year-over-year increase, while revenue was $25 million, up from $18 million in Q4 2023 [12][49] Business Line Data and Key Metrics Changes - Funded loan volume growth in Q4 was driven by home equity products and refinance loans, with purchase loan volume increasing by 25% and refinance loan volume surging by 611% year-over-year [14] - Home equity loan volume increased by 416% in Q4 2024 compared to the previous year [14] - The company reported that 81% of funded loan volume in Q4 was generated through the direct-to-consumer (D2C) channel, with 62% being purchase loans [50] Market Data and Key Metrics Changes - The overall mortgage market saw improvements in Q4 2024, but 30-year fixed mortgage rates remained high, impacting mortgage demand [16] - The company outperformed the market, with a reported 619% increase in HELOC originations compared to a 10% industry-wide increase [14] Company Strategy and Development Direction - The company aims to leverage AI and technology to enhance the home ownership experience, focusing on growth, efficiency improvements, and diversification of distribution channels [9][10] - The partnership with NEO Home Loans is expected to enhance local loan officer capabilities and improve conversion rates [33][45] - The company is committed to reducing expenses and improving operational efficiency to achieve profitability in the medium term [16][47] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the growth potential in 2025, despite macroeconomic headwinds and the wind down of the Ally business [51][53] - The company anticipates a 10% to 15% decrease in funded loan volume in Q1 2025 due to seasonal slowness and the exit from non-core businesses [51] - Management highlighted the importance of AI in driving down operational costs and improving customer experience [18][30] Other Important Information - The company has implemented significant cost-saving measures, including reducing loan origination expenses by 28% and marketing expenses by 27% in Q4 [17] - The AI-driven assistant, Betsy, has significantly increased customer interactions, growing from 5,000 in June 2024 to over 115,000 by February 2025 [19][20] Q&A Session Summary Question: How does the underwriting and AI technology adjust for high property insurance costs? - Management explained that their technology integrates multiple data sources to provide instant homeowners insurance quotes, significantly reducing the need for manual processing [58] Question: How does profitability impact risk-taking? - Management clarified that their marketplace model does not involve holding loans on the balance sheet, thus minimizing risk while focusing on efficiency and cost reduction [62][68] Question: Can you walk through the savings opportunities from Tinman's AI application? - Management detailed that AI has reduced costs associated with loan officer tasks and improved customer service efficiency, leading to significant savings per funded loan [78] Question: How are gain on sale margins trending in Q1? - Management reported that gain on sale margins are trending higher, particularly with the NEO partnership, which is expected to enhance overall profitability [85][88] Question: Can you contextualize contribution profit per loan? - Management indicated that contribution margins have been improving, and they are focused on reducing costs in the mortgage business to drive profitability [98][100]