Core Insights - Spectrum and RingCentral have expanded their partnership to offer RingCentral's AI-first omnichannel contact center, RingCX, and AI Conversation Expert (ACE) to Spectrum Business customers, enhancing customer experiences and business growth [1] Group 1: Partnership Expansion - The partnership aims to integrate RingCentral's solutions into Spectrum's Unified Customer Experience (UCX) portfolio, providing mid-sized and large customers with a unified communication platform [1] - UCX with RingCentral is designed to eliminate fragmented systems and disconnected workflows, offering a reliable, cloud-based solution for customer interactions [1] Group 2: Product Features - RingCX combines voice, video, and over 20 digital channels into a secure cloud workspace, featuring AI Quality Management that scores 100% of interactions for real-time sentiment and conversation analytics [1] - ACE transcribes and analyzes sales interactions, providing revenue intelligence by identifying deal risks and competitor mentions, while syncing insights directly to CRM systems [1] Group 3: Market Impact - The new offerings are particularly beneficial for industries such as healthcare, education, government, and financial services, where simplicity, security, and performance are critical [1] - The launch of UCX with RingCentral is expected to transform customer and employee interactions into actionable business insights, driving measurable growth [1] Group 4: Availability and Events - UCX with RingCentral will be showcased at HIMSS 2026 and Enterprise Connect in Las Vegas, with live demos available for attendees [1] - The solution is set to be available to Spectrum Business customers nationwide in late March [1]