Company Strategy & Performance - Oportun shifted its focus from growth to profitability, reduced headcount, and streamlined operations due to changing economic conditions in early 2022[7] - Oportun's actions led to improved credit metrics, increased profitability, and a more than doubled stock price over the last 12 months[7] - Oportun is focused on three strategic priorities: improving credit outcomes, strengthening business economics, and identifying high-quality originations[14] - Oportun's strategy is delivering results, with progress on credit performance, expense discipline, and profitability[37] - Oportun achieved an Adjusted EBITDA of $105 million and Adjusted EPS of $0.72 in FY24[19] Findell's Proxy Contest - Findell Capital Management is pursuing a proxy contest to remove Oportun's CEO from the Board[7] - Oportun believes Findell's remaining ideas are not in the best interests of the company or its stockholders[17] - Oportun has concerns about Findell's nominee, Warren Wilcox, and his suitability as a fiduciary[17] - Oportun believes Findell's comparisons to OneMain Financial are misguided, as Regional Management is a more appropriate comparator[47] Board & Governance - Oportun's Board has been actively refreshed over the last several years and is best positioned to oversee the company's strategy[51] - Oportun is reducing the size of the Board, consistent with best practices and Findell's feedback[163]

Financial Data and Key Metrics Changes - The company reported a net income of $9.8 million for Q1 2025, a $36 million improvement year over year, resulting in a return on equity (ROE) of 11% [7] - Adjusted net income increased to $19 million, reflecting a $15 million year-over-year increase, with adjusted EBITDA reaching $34 million, a $32 million increase [7][19] - Total revenue for Q1 was $236 million, down $15 million or 6% year over year, primarily due to the absence of $11 million in credit card revenue from the previous year [16][17] Business Line Data and Key Metrics Changes - Originations for Q1 were $469 million, up 39% year over year, with secured personal loans accounting for 19% of this growth [9][16] - The secured personal loans portfolio grew by 59% year over year to $178 million, representing 7% of the company's total portfolio [12] - Operating expenses were reported at $93 million, down 15% year over year, while marketing expenditures increased by $4 million or 24% [11][18] Market Data and Key Metrics Changes - The annualized net charge-off rate was 12.2%, at the low end of guidance, with a 56 basis point year-over-year decline in the thirty-plus day delinquency rate to 4.7% [8][21] - The company expects a further decline in the thirty-plus day delinquency rate to 4.5% in April [9] - The company anticipates a year-over-year growth in originations in the 10% range for Q2, supported by continued outperformance in secured personal loans [10] Company Strategy and Development Direction - The company is focused on three strategic priorities: improving credit outcomes, strengthening business economics, and identifying high-quality originations [11][12] - The company aims to maintain a GAAP ROE in the range of 20% to 28% over the long term, with adjusted ROE for Q1 at 21% [12][25] - The company is adjusting its underwriting models to better align with current economic conditions, including inflation and unemployment [13][67] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to remain profitable on a GAAP basis for the full year 2025, despite macroeconomic uncertainties [7][27] - The company is taking a cautious approach to originations growth, moderating its full-year outlook to approximately 10% due to current economic conditions [10][52] - Management emphasized the importance of monitoring key economic indicators and adjusting strategies accordingly [13][27] Other Important Information - The company has reduced its debt-to-equity ratio from 7.9 times to 7.6 times quarter over quarter, supported by GAAP profitability and strong operating cash flow [22] - The company has raised approximately $3 billion in diversified financings since June 2023, maintaining strong access to capital markets [23] - The board has decided to reduce its size for improved efficiency and to reflect shareholder feedback [56] Q&A Session Summary Question: Update on online or digital loan application activity versus in-branch - Management noted a small shift of about two points from physical to online applications, indicating stable overall performance [30][32] Question: Strategy for growing secured loans - The secured personal loans book grew 59% year over year, with a focus on presenting both secured and unsecured products to customers [33][34] Question: Comments on competition in the current macro environment - Management believes the competitive environment remains constructive, with rational pricing among competitors [35][36] Question: Impact of app features on customer acquisition costs - Customer acquisition costs remained stable year over year, with a focus on driving awareness of both secured and unsecured products [41][42] Question: Observations on repayment patterns since phasing out physical checks - No unexpected shifts were noted in repayment patterns, with delinquencies showing a downward trend [44][45] Question: Shift towards returning borrowers for originations - Management is pleased with the growth of returning borrowers, which typically have lower acquisition costs and loss levels [46][48] Question: Macro outlook and its impact on originations guidance - The decision to taper originations growth is based on a cautious approach to the uncertain macroeconomic environment [52][53] Question: Operating expense outlook and potential factors for underperformance - Management is focused on maintaining discipline in operating expenses, with some marketing dollars pushed to the second half of the year [54][55] Question: Decision to shrink the size of the Board - The Board's decision to reduce its size was based on efficiency and shareholder feedback [56]