Wolters Kluwer Investor Call Summary Company Overview - **Company**: Wolters Kluwer (OTCPK: WOLT.F) - **Industry**: Information Services, focusing on AI-driven solutions for tax, accounting, and healthcare sectors Key Points and Arguments AI Focus and Strategy - AI has been the primary topic of discussion among investors and analysts in recent months, highlighting its importance in Wolters Kluwer's strategy [2][3] - The company has transformed from a print-centric model to a digital expert solution provider, with nearly 70% of digital revenues now coming from AI-enabled products, up from 50% two years ago [6][9] - Significant investment of €650 million in product development, primarily focused on AI, is expected to drive growth and enhance customer value [8][9] Product Innovations - **CCH Access Cloud Platform**: A flagship product in the tax and accounting sector, generating $1.6 billion in revenue, with 60% from North America. It serves 10,000 firms, including 95 of the top 100 [21][22] - **UpToDate**: The largest product in the health division, trusted by over 3 million clinicians, with a net promoter score above 70 and retention rates above 90% [33][34] - Introduction of new AI-powered modules in CCH Access, aimed at streamlining tax workflows and enhancing client collaboration [24][25] AI Integration and Workflow Transformation - The company is leveraging agentic AI to automate complex workflows, moving towards a "no-touch" tax return process, which significantly reduces manual tasks for professionals [25][27] - UpToDate Expert AI is designed to provide fast, accurate clinical decision support, integrating seamlessly into healthcare workflows [36][41] - The AI Center of Excellence focuses on using generative AI to transform products and services, ensuring safety and trust through expert oversight [12][41] Competitive Advantages - Wolters Kluwer's deep domain expertise and proprietary content provide a competitive edge in developing AI solutions that are tailored to specific professional needs [17][18] - The integration of expert AI with trusted content helps prevent inaccuracies and enhances decision-making in high-stakes environments [41][42] - The company emphasizes transparency and user feedback in its AI solutions, ensuring continuous improvement and trust among users [52][54] Financial Performance and Growth Outlook - The company anticipates continued growth driven by AI innovations and strategic partnerships, with a focus on enhancing go-to-market capabilities [55][58] - Pricing models for AI solutions are evolving, with indications of a willingness to pay more for specific AI features that deliver tangible productivity gains [56][57] Future Directions - Wolters Kluwer aims to accelerate innovation through its Fab AI enablement platform, enhancing development cycles and expanding its AI capabilities [58] - The company is committed to embedding its solutions within customer workflows and ecosystems, driving productivity and better outcomes [55][56] Additional Important Insights - The call highlighted the importance of understanding customer workflows to effectively implement AI solutions, which can streamline processes and improve efficiency [15][16] - The company is actively monitoring competitive threats and adapting its strategies to maintain its leadership position in the market [60][63] This summary encapsulates the key insights from the Wolters Kluwer investor call, focusing on the company's strategic direction, product innovations, and competitive advantages in the AI landscape.

Core Insights - Wolters Kluwer Health has launched UpToDate® Expert AI, a generative AI-powered clinical decision support solution aimed at enhancing the capabilities of healthcare professionals and systems [1] Group 1: Product Overview - UpToDate Expert AI is designed to provide evidence-based answers to medical questions at the point of care [1] - The solution supports healthcare organizations in the responsible integration of AI into their existing infrastructure and workflows [1]