Core Insights - Verizon experienced a significant service outage affecting approximately 175,000 customers, with reports indicating that some devices were stuck in SOS mode [2][3] - The company acknowledged the issue and stated that engineering teams are actively working to resolve the service interruptions as quickly as possible [2][4] - User reports peaked at over 180,000 on Downdetector, indicating widespread impact on service availability [3] Service Impact - The outage primarily affected wireless voice and data services, leading to difficulties in making calls and using data for many customers [4] - Some users reported intermittent service restoration, only to lose connectivity again shortly after [3][4] - Verizon's official communication emphasized their commitment to restoring service and addressing the ongoing issues [2][4]