Financial Data and Key Metrics Changes - Upbound Group reported Q3 2025 revenue of $1.16 billion, a 9% increase year-over-year, and adjusted EBITDA of $123.6 million, up 5.7% year-over-year [7][22][47] - The adjusted EBITDA margin was 10.6%, down 30 basis points from the previous year [22] - Non-GAAP diluted EPS was $1, reflecting a 5.3% increase compared to the same quarter last year [22] Business Line Data and Key Metrics Changes - Rent-A-Center's revenue was $461 million, down 4.7% year-over-year, with same-store sales improving sequentially from a negative 4% to 3.6% [41][20] - Acima achieved 11% GMV growth in Q3, marking its eighth consecutive quarter of growth, with revenue growth of 10.4% and an EBITDA margin of 12% [13][36] - Brigit experienced a 40% revenue growth and a 27% increase in subscribers year-over-year, contributing $9.3 million in adjusted EBITDA with a margin of over 16% [19][40] Market Data and Key Metrics Changes - The macroeconomic environment remains challenging, with inflation impacting consumer confidence and spending behavior [11][62] - Job growth is slowing, and price levels are affecting the core customer base, which is primarily cash-strapped [11][62] - Acima's focus on the jewelry category has led to a shift in customer behavior, impacting gross margins [15][36] Company Strategy and Development Direction - The company aims to elevate financial opportunities for all, adapting to changing consumer needs and accelerating innovation [5][6] - New leadership appointments, including a Chief Financial Officer and a Chief Growth Officer, are expected to enhance customer experience and drive growth [6][7] - Strategic initiatives include enhancing the merchant portfolio and customer experience at Acima, as well as expanding Brigit's product offerings [23][27] Management's Comments on Operating Environment and Future Outlook - Management expressed cautious optimism for the holiday season, noting that while macro conditions are uncertain, there are opportunities for growth [46][47] - The company anticipates GMV growth in the mid-single digits for Acima in Q4, with a long-term outlook of high single digits to low double digits growth [47][58] - Rent-A-Center is expected to approach flat to positive same-store sales in Q4, driven by improved execution and inventory management [20][70] Other Important Information - Upbound generated over $50 million in free cash flow in Q3, totaling $167 million year-to-date [22][45] - The company has a net leverage ratio of approximately 2.9 times and has refinanced its Term Loan B to enhance liquidity [44][45] - The adjusted tax rate for the quarter was 24.5%, lower than the recent run rate due to a one-time item [22] Q&A Session Summary Question: What is the impact of underwriting changes at Acima on growth? - Management acknowledged that underwriting changes will impact GMV growth in Q4, guiding for mid-single-digit growth, but expects to return to high single digits in 2026 [56][58] Question: How is the consumer environment affecting different segments? - Management characterized the consumer as stressed, with inflation impacting disposable income, but noted differences between Rent-A-Center and Acima consumers [62][64] Question: What is driving the positive outlook for Rent-A-Center? - The positive outlook is attributed to improved execution, strategic initiatives, and a strong inventory position heading into the holiday season [70][100] Question: How is Brigit performing in the current environment? - Brigit is expected to lean into the current environment, with increased demand for liquidity tools and a focus on subscriber growth [94][96]