Core Insights - AudioCodes' Voca Conversational Interaction Center (CIC) has been certified for Microsoft Teams, enhancing its integration capabilities with Teams Phone [2][6] - The Voca CIC is built on Azure Communication Services, providing standardized access to Microsoft Azure AI Foundry and achieving a service availability target of 99.999% [3][4] - The solution has received multiple awards, including the Best Microsoft Teams Contact Center in the UC Today 2025 Awards, highlighting its commitment to customer experience [5][6] Company Overview - AudioCodes is a leader in unified communications, voice, contact center, and conversational AI services, enabling enterprises to enhance customer and employee experiences [9] - The company serves a global clientele, including 65 Fortune 100 companies, and offers a range of products that ensure interoperability with major UCaaS and CCaaS platforms [9] Product Features - Voca CIC allows for rapid customer onboarding and provides advanced conversational AI capabilities such as interaction summarization and sentiment analysis [4][6] - The solution is available for a 30-day free trial, allowing new customers to quickly build a conversational contact center with AI and omnichannel features [7]