Core Insights - AudioCodes, in collaboration with Go2Uno and Atento, has successfully modernized a major healthcare organization's Voice Agent and Conversational IVR systems in record time, showcasing the effectiveness of their partnership [2][3][8] Group 1: Project Overview - The deployment of the new AI-powered Conversational IVR was completed in just a few weeks, setting a record for projects of this scale [3][8] - The solution supports over 500 concurrent voice agents, replacing legacy IVR systems and enhancing voice networking capabilities [3][8] Group 2: Partnership and Execution - The collaboration between AudioCodes, Go2Uno, and Atento demonstrated exceptional execution in modernizing complex call flows and integrating multiple carrier systems [4][5] - The project was completed in 30 days, significantly faster than the projected timeline of three to six months, highlighting the efficiency of the teams involved [5] Group 3: Technology and Benefits - The new system incorporates intelligent, AI-powered routing to improve customer experience, efficiency, and resiliency [4][6] - Advanced analytics and performance reporting provide real-time visibility into voice agent performance and customer interactions, enabling deeper insights [4][8] Group 4: Future Readiness - The deployment establishes a scalable, future-ready platform for Atento, positioning the company for continued growth and innovation in AI-driven customer experience [5][6] - The solution enhances call containment, reduces handling times, and lays a foundation for future AI enhancements [6]

Core Insights - AudioCodes' Voca Conversational Interaction Center (Voca CIC) has been awarded the 2025 CX Today Award for Best CX Deployment for its implementation at the University of Central Florida (UCF) [2][6] - The partnership with AT&T Business was recognized as Highly Commended in the Best CX Partnership category, highlighting the integrated UCaaS and CCaaS offering for Microsoft Teams [2][3] Company Achievements - The deployment at UCF consolidated over 40 helpdesks into a single contact center, serving 70,000 students and 10,000 staff, showcasing significant scalability and reliability [3][6] - This marks the second consecutive year that Voca CIC has received recognition at the CX Awards, following its 2024 win for Best Microsoft Teams Contact Center Solution [4][6] Product Features - Voca CIC is certified for Microsoft Teams and built on Azure, utilizing Azure Communication Services to deliver scalable, AI-first customer experience across multiple channels [4][9] - The solution allows new customers to build a conversational contact center quickly, including AI and omnichannel features, with a 30-day free trial available [5][6] Strategic Partnerships - The collaboration with AT&T Business enhances the offering of Voca CIC, integrating AT&T Cloud Voice to support enterprise migrations to Microsoft Teams Phone [3][9] - This partnership is positioned to simplify and modernize customer engagement as UCaaS and CCaaS integration accelerates across the industry [3][9]