Core Insights - Vonage, part of Ericsson, showcased its innovative customer engagement solutions at Dreamforce 2025, highlighting the integration of Vonage Contact Center with Vonage Network APIs for Agentforce 360 users [1][4] - The new software solution utilizes real-time network insights and AI to enhance customer verification and fraud protection [2][6] - Vonage's integration with Agentforce 360 addresses key transformation areas for businesses, including the implementation of AI agents and fraud detection capabilities [3][6] Technology and Innovation - The AI-powered solutions demonstrated at Dreamforce are designed to transform various industries by improving customer engagement and streamlining processes [4][5] - Vonage Agentforce Identity Insights and Fraud Detection provides contact center agents with tools for real-time fraud detection and customer verification [5][6] - The integration of voice-enabled AI is emphasized as a critical component for enhancing customer experiences in contact centers [6] Customer Engagement and Recognition - Notable customers, such as Endress+Hauser and Lennar, shared their experiences on how Vonage has transformed their customer interactions [7] - Vonage received the Salesforce 2025 Partner Innovation Award for the third consecutive year, highlighting its leadership in AI-driven voice capabilities integrated with Salesforce [8] - The partnership with Salesforce is positioned as a means to enable proactive and intelligent customer engagement, creating new growth opportunities for enterprises [9] Company Overview - Vonage focuses on empowering enterprises and developers through technology that supports digital transformation [10][11] - The company's portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions, catering to a wide range of industries [11]

Core Insights - Vonage has launched the Agentforce Identity Insights and Fraud Detection solution, which utilizes AI to enhance contact center operations by improving agent productivity and ensuring secure customer interactions [1][2][3] Group 1: Product Features - The new solution integrates Identity Insights and Fraud Detection APIs, allowing agents to identify potential fraud risks, verify customer identities, and validate communication channels in real time [1][2] - Key functionalities include SIM Swap checks, mobile number validation before outbound communications, and automatic verification during lead creation to enhance lead quality [2][5] - The solution provides rich phone intelligence, including number type, carrier, validity, caller ID name, and SIM swap status, enabling contact centers to prioritize valid accounts and optimize customer engagement [4][5] Group 2: Market Context - The demand for both customer experience (CX) and security is critical for business success, with organizations needing to balance these two aspects effectively [3] - The integration of network intelligence in the new solution allows for seamless and automated verification processes that do not disrupt the customer experience [3][5] - The ongoing challenge of fraud in the digital landscape necessitates continuous innovation in prevention and detection technologies [5][6] Group 3: Strategic Partnerships - The collaboration with Salesforce enhances the Agentforce platform by combining real-time data, automation, and AI insights to improve the agent experience [3][6] - Vonage's solution is now available on the Salesforce AppExchange, indicating a strategic move to reach a broader customer base [6] Group 4: Company Overview - Vonage, a subsidiary of Ericsson, focuses on empowering enterprises and developers through AI-powered platforms and tools that facilitate digital transformation [7][8] - The company's technology portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions, aimed at reimagining digital interactions across various industries [8]