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Walmart Names New CEO as Retail Moves From Shelves to Software
PYMNTS.com· 2026-02-03 21:56
Core Insights - Walmart has become the world's newest trillion-dollar company and appointed John Furner as its new CEO, succeeding Doug McMillon [2][3] - Furner aims to accelerate Walmart's growth through a reorganization focused on "enterprise platforms," which include advertising, membership programs, data products, and the recently acquired smart TV company Vizio [3][4] Company Strategy - The leadership reorganization under Furner signals Walmart's commitment to diversifying profit streams through technology-led platforms while maintaining its core retail operations [4][6] - The focus on platform businesses allows Walmart to adapt quickly to changes in consumer behavior and market conditions, potentially leading to higher margins despite flat unit sales [4][5] Financial Performance - Walmart's membership program, Walmart+, has seen double-digit growth, reaching 28.4 million members, driven by faster delivery and the introduction of the OnePay credit card [9] - The evolution towards technology-led ecosystems is timely, as consumers face economic pressures and rising costs, making clarity in pricing and budgeting essential [10][13] Market Position - The shift towards a platform-centric approach may redefine mass retail, emphasizing data and software over traditional supply chains [5][8] - Walmart's strategy includes integrating technology deeply into its operations, which poses challenges in execution but is essential for competing in the modern retail landscape [6][7]
Walmart is one of the last major retailers that still doesn't accept Apple Pay. It probably won't anytime soon, either.
Business Insider· 2025-12-11 10:41
Core Insights - Walmart continues to avoid NFC-based payment options like Apple Pay and Google Pay, despite the growing trend among other retailers to adopt such technologies [1][2] - The company promotes its own payment solutions, such as the Walmart Pay app and the Scan and Go feature, which allow customers to bypass traditional checkout methods [2][4] - Younger consumers increasingly expect digital payment options, leading to frustration when retailers do not offer them [3] Payment Strategy - Walmart's avoidance of NFC payments aligns with its broader retail strategy, as upgrading to NFC-compatible hardware incurs costs that can be significant given the number of stores and terminals [4] - The company focuses on providing its own contactless payment alternatives through its apps, which it believes are sufficient for customer needs [5] - Walmart's preference for its own payment tools allows it to gather valuable customer data, enhancing its understanding of shopping habits [6] Competitive Landscape - Other major retailers, including Amazon, Target, and Costco, also utilize their own apps and membership programs to collect customer data [7] - While Walmart may reconsider its stance on NFC payments in the future, it currently benefits from its unique approach in the retail market [7]