Financial Data and Key Metrics Changes - The company's Q2 revenues reached $391 million, reflecting a 1.5% increase year-over-year on a pro forma basis [25][26] - Adjusted EBITDA for Q2 was $114 million, with an adjusted EBITDA margin of 29.2%, an improvement of 270 basis points compared to the previous year [26] - Adjusted diluted EPS was $0.27, representing a 29% year-over-year increase [26] Business Line Data and Key Metrics Changes - The company reported strong upsell and cross-sell performance, contributing to a 9% growth in the quarter [25] - Retention rates remained high at over 96%, consistent with historical performance [11][26] - The transportation vertical showed positive growth despite macro-related slowing, while retail and e-commerce experienced declines in order volumes [13][14] Market Data and Key Metrics Changes - International growth was robust, with a 7.2% increase in the quarter, outperforming the Americas in all growth algorithm metrics [58][60] - The company noted a normalization in hiring volumes across the macro environment, leading to updated expectations for slightly negative base growth in the second half of the year [16][30] Company Strategy and Development Direction - The company is focused on executing its FA five point zero strategy, which includes increasing market share in target verticals, accelerating international growth, and enhancing product offerings [10][22] - The integration of the Sterling acquisition is ahead of schedule, with a synergy target range increased to $65 million to $80 million within two years [10][27] - The company is leveraging its digital identity solutions as a competitive differentiator in the market [15][22] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to navigate macroeconomic uncertainties, citing a diverse range of global verticals and customer segments [17][30] - The company reaffirmed its full-year guidance despite updated expectations for base performance in the second half of the year [30][31] - Management highlighted the importance of customer conversations and the overall tone of caution among clients regarding hiring plans [42][53] Other Important Information - The company generated adjusted operating cash flows of nearly $48 million, a 17% increase year-over-year [28] - The cash balance at the end of Q2 was $184 million, providing ample liquidity for future operations [28] - The company plans to continue making voluntary principal debt repayments, showcasing its commitment to reducing net leverage [29][73] Q&A Session Summary Question: Change in base growth assumption for the back half - Management indicated that the change is broad-based and not specific to one vertical, driven by overall market perception and policy uncertainties [38][39] Question: Impact of Jennie I initiative on hiring - Management noted that clients are generally in a wait-and-see mode regarding hiring, with no specific ties to the Jennie I initiative [42][44] Question: Performance of various verticals - Management reported that staffing and financial services performed well, while healthcare saw a slight decline, which is not a major concern [48][49] Question: International growth metrics - International growth was up 7.2% in the quarter, with a diversified go-to-market strategy contributing to this success [57][60] Question: Upsell and cross-sell contributions from Sterling acquisition - Management stated that it is still early to track specific contributions from the Sterling acquisition, with expectations for revenue synergies to materialize more in 2026 [63][66] Question: Trends in July compared to Q2 - Management confirmed that July trends were consistent with Q2, indicating continued strong performance [70][71] Question: Interest outlook and debt repayment - Management confirmed that the updated outlook accounts for recent debt repricing and voluntary prepayments, with expectations for stable interest rates [88][90] Question: Competitive environment post-Sterling acquisition - Management noted that win rates have improved, but emphasized a focus on execution and customer relationships rather than competitor actions [92][96] Question: Digital identity framework developments - Management highlighted ongoing education and client interest in digital identity solutions, but refrained from providing specific revenue metrics at this time [101][102] Question: Impact of One Big Beautiful Bill Act on business - Management indicated it is too early to assess the long-term impacts of the new tax law, but it will support deleveraging and investment in synergy programs [104][105]

Financial Data and Key Metrics Changes - The second quarter revenues reached $391 million, reflecting a 1.5% increase year-over-year on a pro forma basis [23] - Adjusted EBITDA for Q2 was $114 million, with an adjusted EBITDA margin of 29.2%, an improvement of 270 basis points compared to the previous year [24] - Adjusted diluted EPS was $0.27, representing a 29% year-over-year increase [24] Business Line Data and Key Metrics Changes - The transportation vertical showed positive growth despite macro-related slowing in base volumes, driven by upsell and cross-sell initiatives [11] - The retail and e-commerce sector experienced a decline in order volumes due to tariffs impacting U.S. consumers [11] - Healthcare hiring momentum tapered slightly, but the overall outlook for the industry remains positive [12] Market Data and Key Metrics Changes - International growth was strong, with a 7.2% increase in the quarter, particularly in EMEA and the U.K. markets [56] - The overall customer retention rate remained high at over 96% [24] - The macro environment has led to a normalization of hiring volumes, with a cautious tone among customers regarding their hiring plans [14] Company Strategy and Development Direction - The company is executing its FA 5.0 strategy, focusing on increasing market share in target verticals, accelerating international growth, and enhancing product offerings [8] - The integration of the $2.2 billion Sterling acquisition is ahead of schedule, emphasizing customer retention and synergy realization [8][9] - The company aims to achieve adjusted EBITDA margins of 28% for the full year, reflecting a meaningful expansion from 2024 [29] Management's Comments on Operating Environment and Future Outlook - Management noted a shift in base growth expectations for the second half of the year to slightly negative due to macroeconomic uncertainties [14][28] - Despite the cautious outlook, management remains confident in the company's ability to generate upsell and cross-sell revenues [29] - The company anticipates continued strong performance in the second half, supported by a robust deal pipeline and high customer retention [29] Other Important Information - The company has increased its synergy target range to $65 million to $80 million within two years, with $47 million already actioned as of Q2 [25] - The company is focused on reducing net leverage towards approximately three times adjusted EBITDA within 24 months post-acquisition [27] - The passing of the One Big Beautiful Bill Act is expected to significantly reduce cash tax payments for 2025, enhancing free cash flow [31] Q&A Session Summary Question: Change in base growth assumption for the back half - Management indicated that the change is broad-based and not specific to one vertical, driven by overall market perception [36][38] Question: Impact of Jennie I initiative on hiring - Customers are generally in a wait-and-see mode regarding hiring, influenced by broader policy uncertainties rather than specific initiatives [40][41] Question: Performance of verticals, particularly staffing - Staffing held its own, with financial services performing well, while healthcare saw a slight decline, which is not a major concern [46][48] Question: International growth metrics - International growth was up 7.2% in the quarter, with a diversified go-to-market strategy contributing to this success [56][58] Question: Upsell and cross-sell contributions from Sterling acquisition - Early revenue synergies from the Sterling acquisition are expected to materialize more in 2026, with current focus on improving customer experience [62][66] Question: Trends in July compared to Q2 - July trends were consistent with Q2, indicating continued strong performance despite cautious outlook for the second half [70][72] Question: Sales force adjustments due to weaker demand - The company is not reducing the sales force but is maintaining it to capitalize on expected demand as macro uncertainties clear up [116]