and retail media capabilities)

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The store strikes back as a connected, AI-powered space--Bain & Company and VusionGroup
Prnewswireยท 2025-09-16 06:00
Core Insights - The retail industry is undergoing a significant transformation driven by technological innovations and AI advancements, which are now considered essential by retail leaders [2][3][4] - A majority of retail executives plan to increase capital spending on store technology by 5% to 20% over the next five years, with nearly half expecting bottom-line improvements of over 1.5 percentage points [3][6] Technology Adoption - Retailers are rapidly implementing integrated platforms that combine digital shelf systems, AI insights, and retail media capabilities, evolving stores into intelligent environments [4][5] - Key technologies identified as central to the transformation include AI-powered assistants for staff, advanced analytics for customer insights, and hybrid fulfillment systems for e-commerce [7][8] Investment and Returns - 75% of retail executives are planning large-scale store transformations within the next two years, with 44% expecting these investments to improve their bottom line by more than 1.5 percentage points [6][8] - 70% of retailers anticipate recovering their technology investments in less than three years [8] Challenges and Strategies - Despite the momentum, retailers face internal barriers such as slow decision-making processes (43%), security concerns (40%), and high costs (32%) [9] - Successful technology adoption requires focusing on real pain points, building organizational support, and prioritizing integrated platforms over isolated tools [10][14]