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Why Customer Loyalty Will Make Chewy a Long-Term Winner for Investors
Yahoo Financeยท 2025-09-24 14:12
Group 1 - Chewy is focusing on market share and customer loyalty for long-term success, despite short-term earnings dips [1][2] - The company's strategy has shifted from rapid growth to nurturing loyalty and recurring purchases, with Chewy+ and autoship programs showing steady growth [1][5] - Chewy reported net sales of $3.1 billion in Q2 2025, an 8.6% increase year-over-year, with autoship accounting for 83% of total net sales and growing 15% year-over-year [4][6] Group 2 - Chewy's customer base has grown to 21 million active customers, spending an average of $591 per year, capturing 41% of the online pet supply market [6] - The company stands out due to its early adoption of autoship and e-commerce, outperforming brick-and-mortar competitors like Petco and PetSmart [7] - Recent quarterly reports showed a decline in earnings due to a one-time tax break in 2024, but other metrics like gross margin improved, growing 90 basis points to 30.4% [10]