Financial Performance - Total revenues reached $61.5 million, a 2.2% year-over-year increase compared to $60.2 million in 3Q'24 [8] - Non-GAAP gross margin was 65.8%, slightly up from 65.6% in 3Q'24 [8] - Non-GAAP operating margin stood at 9.5%, compared to 11.7% in 3Q'24 [8] - Non-GAAP EBITDA margin was 11.2%, down from 13.1% in 3Q'24 [8] - Non-GAAP EPS was $0.17, a slight increase from $0.16 in 3Q'24 [8] - The company's Live ARR increased by approximately 25% year-over-year [10] Business Segment Performance - Customer Experience (CX) business experienced a 13% year-over-year increase [10] - Conversational AI business saw a significant 50% year-over-year increase [10] - Microsoft Teams business decreased by 1.4% year-over-year, but increased 4% for the first nine months of 2025 [10] Additional Financial Data - Non-GAAP net income was $4.882 million for the three months ended September 30, 2025, compared to $5.681 million for the same period in 2024 [27]

Financial Performance - Total revenues reached $61.1 million in 2Q'25, a 1.3% increase compared to $60.3 million in 2Q'24 [11] - Service revenues grew to $32.6 million in 2Q'25, up 1.9% from $32.0 million in 2Q'24 [12] - Non-GAAP gross margin was 64.5% in 2Q'25, compared to 65.8% in 2Q'24, impacted by $1 million tariff-related cost headwinds [12] - Non-GAAP operating margin stood at 7.2% in 2Q'25, versus 11.9% in 2Q'24 [12] - Non-GAAP EBITDA margin was 8.6% in 2Q'25, down from 13.8% in 2Q'24 [12] - Non-GAAP EPS was $0.14 in 2Q'25, compared to $0.18 in 2Q'24 [12] - Non-GAAP net income for the three months ended June 30, 2025, was $4.080 million, compared to $5.529 million for the same period in 2024 [32] - Non-GAAP diluted net earnings per share for the three months ended June 30, 2025, was $0.14, compared to $0.18 for the same period in 2024 [32] Business Segments - Microsoft Teams business experienced a 6.5% year-over-year increase [15] - Conversational AI business anticipates a strong growth outlook of 40%-50% for 2025 [15] - Live ARR increased by approximately 25% year-over-year [15]

Financial Performance - Total revenues reached $60.4 million, a 0.5% increase compared to $60.1 million in 1Q'24[10] - Service revenues increased to $32.6 million, a 3.4% rise from $31.5 million in 1Q'24[10] - Non-GAAP gross margin remained stable at 65.2% compared to 1Q'24[10] - Non-GAAP operating margin decreased to 8.9% from 10.5% in 1Q'24[10] - Non-GAAP EBITDA margin declined to 10.2% from 11.2% in 1Q'24[10] - Non-GAAP EPS decreased to $0.15 from $0.17 in 1Q'24[10] - Non-GAAP EBITDA was $6.2 million in 1Q'25 compared to $6.7 million in 1Q'24[22, 25] Business Segments - Microsoft Teams business experienced a 7% year-over-year increase[13] - Customer Experience (CX) business grew by 2% year-over-year[14] - Conversational AI business saw an increase of over 10% year-over-year[14] - Live ARR increased by approximately 25% year-over-year[14]