Financial Data and Key Metrics Changes - Consensus reported a record revenue of $87.1 million for Q4 2025, marking a slight increase of 0.1% year-over-year, and a full year revenue of $349.7 million, which is essentially flat compared to the previous year [27][28] - Adjusted EBITDA for Q4 2025 was $45.2 million, up from $44.4 million in Q4 2024, resulting in a solid EBITDA margin of 51.9% [27] - Free cash flow reached a record $106 million for the year, an increase of 20% from 2024, with capital expenditures of $30 million, down 10% year-over-year [30] Business Line Data and Key Metrics Changes - Corporate revenue for Q4 2025 was $56.8 million, a 7.3% increase year-over-year, and for the full year, it totaled $222.7 million, reflecting a 6.5% growth [13][24] - The SoHo channel revenue for Q4 2025 was $30.3 million, a decrease of 11.1% year-over-year, with a full year revenue of $127 million, down 10% compared to 2024 [19][26] Market Data and Key Metrics Changes - The corporate channel now represents 64% of total revenue, up from 60% in 2024, and is projected to reach 68% in 2026 [12] - The corporate customer base increased by 11.3% year-over-year to approximately 65,000 customers, with a corporate revenue retention rate of 101.3% [17][24] Company Strategy and Development Direction - The company is focused on transitioning to a recurring revenue model, particularly in the healthcare sector, and is investing in advanced interoperability tools to deepen customer relationships [15][21] - A deliberate strategy is in place to manage the SoHo channel as a strategic cash engine, allowing for funding of corporate growth initiatives [20] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the demand environment, noting that hospitals are adjusting their budgets and showing increased engagement with services [40] - The company anticipates continued growth in corporate revenue, projecting approximately 9% growth at the midpoint of guidance for 2026, while expecting a decline in SoHo revenue [9][10] Other Important Information - The CFO, Jim Malone, will retire, and Adam Varon will succeed him as CFO, indicating a smooth transition in leadership [34][35] - The company plans to be more aggressive in its share repurchase program in 2026, given the favorable free cash flow yield compared to debt costs [10][31] Q&A Session Summary Question: Can you talk about the demand environment and the success of the VA? - Management noted that hospitals are adapting to budget constraints and are increasingly interested in operational services, with the VA projected to contribute over $9 million in revenue for 2026, exceeding previous expectations [40][41] Question: What are the underlying demand dynamics for Clarity and competition? - The company highlighted that demand for Clarity is driven by the need to reduce administrative burdens and accelerate processing times, with a focus on specific use cases like referral management [62] Question: Can you discuss expectations for ARPA this year? - Management indicated that while eFax Protect may exert downward pressure on overall ARPA, the non-eFax Protect cohort is expected to see growth [78] Question: Any color on gross margin expectations? - Management expects gross margins to remain stable around 80%, with most cost increases occurring in operating expenses rather than cost of goods sold [85]

Financial Data and Key Metrics Changes - Consensus reported Q4 2025 revenue of $87.1 million, a slight increase of 0.1% year-over-year, marking the third consecutive quarter of revenue growth [26] - Adjusted EBITDA for Q4 2025 was $45.2 million, up from $44.4 million in Q4 2024, resulting in a 51.9% EBITDA margin [26] - Full year 2025 revenue was $349.7 million, essentially flat year-over-year, with adjusted EBITDA of $186.9 million, achieving a 52.4% adjusted EBITDA margin [27] - Free cash flow reached a record $106 million for the year, up 20% from 2024 [29] Business Line Data and Key Metrics Changes - Corporate revenue for Q4 2025 was $56.8 million, a 7.3% increase year-over-year, and $222.7 million for the full year, reflecting a 6.5% growth [12][23] - SOHO channel revenue for Q4 2025 was $30.3 million, down 11.1% year-over-year, with full year revenue at $127 million, a 10% decline [18][25] - Corporate ARPA for Q4 2025 was approximately $290, a decrease of $13 year-over-year, while SOHO ARPA was $15.55, flat year-over-year [23][25] Market Data and Key Metrics Changes - The corporate channel now represents 64% of total revenue, up from 60% in 2024, and is projected to reach 68% in 2026 [11] - The corporate customer base increased to approximately 65,000, an 11.3% year-over-year growth [16][23] - The corporate revenue retention rate stood at 101.3%, improving from 100.5% in the previous year [16] Company Strategy and Development Direction - The company is focused on transitioning to a recurring revenue model, emphasizing corporate growth while managing the SOHO channel as a strategic cash engine [10][19] - There is a deliberate strategy to enhance healthcare and public sector offerings, particularly through the eFax Clarity AI solution [13][20] - The company aims to increase share repurchases due to favorable free cash flow yield compared to debt costs [9] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the corporate growth trajectory, expecting approximately 9% growth in corporate revenue for 2026, while SOHO is anticipated to decline by about 10% [8] - The operating environment remains challenging due to inflation and budget constraints in the healthcare sector, but there is increasing engagement from customers [37] - The company plans to maintain a strong focus on operational efficiency and product development to support future growth [9][19] Other Important Information - The CFO, Jim Malone, will retire, with Adam Varon set to succeed him [32][33] - The company has successfully navigated operational challenges and is seeing improvements in customer acquisition metrics [18][19] Q&A Session Summary Question: Demand environment and impact of the Big Beautiful Bill Act - Management noted that hospitals are adapting to budget constraints and are increasingly interested in operational services, leading to higher engagement [37] Question: Success of the VA account - The VA account exceeded expectations, projected to contribute over $9 million in 2026, indicating strong growth potential [38] Question: Use of AI in billing and revenue cycle processes - AI tools are primarily used for referral management, helping hospitals reduce administrative burdens and improve cash collections [40][41] Question: Revenue mix expectations in three years - Management anticipates a shift to approximately 75% corporate revenue, driven by continued corporate growth and a managed decline in SOHO [46][47] Question: Clarity product demand dynamics and competition - Demand for Clarity is driven by the need to reduce administrative costs and accelerate referral processing, with a focus on specific use cases [58] Question: Guidance range for 2026 - The wide guidance range accounts for potential economic variability and is consistent with past practices [61][62]