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超龄用户被拒办 eSIM,运营商回应,网友不解
猿大侠· 2025-10-24 04:11
Core Viewpoint - The launch of the first domestic eSIM-enabled phone, iPhone Air, has been met with operational challenges, particularly regarding age restrictions for eSIM activation, which may hinder access for older users [1][3]. Group 1: eSIM Activation Challenges - A user reported being denied eSIM activation due to being over 60 years old, as the current policy requires users to be between 18 and 60 years old [3]. - China Telecom confirmed the age restriction for eSIM activation, which is part of the trial phase of the eSIM service [5]. - In contrast, China Unicom and China Mobile have set lower age limits, with Unicom requiring users to be at least 16 years old and Mobile requiring 18 [5]. Group 2: Complexity of eSIM Process - The eSIM activation process is described as cumbersome, requiring users to visit physical stores with identification and devices, as online activation is not available during the commercial phase [5]. - Users must return to their number's original location for eSIM conversion, as cross-province conversions are not supported [5]. - A user managed to convert a physical SIM to eSIM by falsely claiming to have lost their SIM card, highlighting potential loopholes in the system [6]. Group 3: Security and Future Developments - The restrictions on eSIM services are attributed to risk management and technical security concerns, particularly regarding the potential for remote anonymous account creation and telecom fraud [8]. - The three major operators had previously suspended eSIM services, with a planned resumption in June 2025 under strict conditions, including offline real-name activation and security certificate requirements [8]. - Future advancements in remote real-name authentication technology and system upgrades are expected to simplify the eSIM activation process, allowing users to complete it online without visiting physical stores [8].