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The Hackett Group® Study Finds GBS Leaders Betting on AI to Close Widening Productivity Gap
Businesswire· 2026-03-24 14:00
MIAMI--(BUSINESS WIRE)---- $HCKT #agentic--The Hackett Group, Inc. (NASDAQ: HCKT), a leading Gen AI consultancy and enterprise digital transformation firm, today announced findings from its 2026 Global Business Services (GBS) Key Issues Study, showing that GBS organizations are accelerating AI adoption to counter unprecedented productivity pressure, with early deployments already delivering measurable gains in service quality, customer experience, and employee engagement. The study finds the GBS workload is ...