Financial Data and Key Metrics Changes - Revenue for Q2 2026 was $51.5 million, reflecting a sequential growth of 1.2% and a 2% decrease year-over-year on a like-for-like basis after excluding $6.4 million from the divested VoIP Supply [21] - Adjusted EBITDA was $8.3 million, maintaining a margin of 16%, with a strong conversion rate of adjusted EBITDA to operating cash flow at over 120% [6][18] - Free cash flow improved to $8 million, or $0.24 per diluted share, with a total debt reduction to $37.6 million from $60.4 million year-over-year [19][20] Business Line Data and Key Metrics Changes - Service revenue, which constitutes 92% of total revenue, grew 1% sequentially, driven by higher cloud services revenue [21] - Monthly Recurring Revenue (MRR) bookings increased significantly, up 67% sequentially and 60% year-over-year, indicating strong momentum in the mid-market strategy [7][13] - The churn rate improved to just under 1%, reflecting stability in the recurring revenue base [7][21] Market Data and Key Metrics Changes - The starting backlog for Q3 is up approximately 125% compared to the start of Q2, providing strong visibility into the second half of the year [18] - The company is seeing increased engagement with larger, more complex mid-market opportunities, which is expected to drive future growth [8][10] Company Strategy and Development Direction - The company is focusing on scaling its go-to-market engine, investing approximately $2 million in incremental SG&A to accelerate pipeline development and customer acquisitions [9][10] - The strategy emphasizes integrated solutions and fewer vendors, aligning with evolving customer expectations for dependable service in industry-specific contexts [10][11] - The company is positioned to pursue both organic growth and selective M&A opportunities, leveraging its strong balance sheet and operational discipline [10][20] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the trajectory of the business, highlighting the effectiveness of the go-to-market execution and the quality of the pipeline [13][18] - The company anticipates returning to year-over-year organic growth in Q3 and Q4, excluding the impact of the VoIP Supply divestiture [21][54] - Management is focused on reducing churn further, with a target of 0.85% [47][48] Other Important Information - The gross profit for Q2 was $38.2 million, with an improved gross margin of 74% compared to 72% in Q1 and 68% in the prior year [21] - The company repurchased approximately 196,000 shares during the quarter, reflecting confidence in long-term value [19] Q&A Session Summary Question: What are the key drivers behind the 67% quarter-over-quarter growth in MRR bookings? - Management attributed the growth to larger strategic deals and a healthy partner program that is facilitating the acquisition of larger clients [24][25] Question: Is the 67% growth sustainable, or is it a special quarter? - Management indicated that the growth is part of a broader trend as the company transitions from a transformational phase to a growth phase, with expectations for continued growth in bookings [26][28] Question: Can you elaborate on the wholesale activity and its potential for growth? - Management discussed the wholesale channel's potential to monetize large ecosystems, emphasizing the integration of services for carriers and healthcare organizations [29][30] Question: How is the partner ecosystem performing in terms of bookings growth? - Management noted that the majority of revenue is partner-driven, with a focus on strategic partners that are effectively selling integrated solutions [68] Question: What is the outlook for the on-prem component of the pipeline? - Management reported strong momentum in the on-prem business, particularly in small to medium-sized businesses, with expectations for continued growth [71][72] Question: How does the company plan to convert bookings to revenue? - Management explained that larger deals take time to roll out, but they have established processes to ensure efficient execution and revenue recognition [75][76]

Financial Data and Key Metrics Changes - Revenue for Q2 2026 was $51.5 million, reflecting a sequential growth of 1.2% and a 2% decrease year-over-year on a like-for-like basis after excluding $6.4 million from the divested VoIP Supply [21] - Adjusted EBITDA was $8.3 million, maintaining a margin of 16%, with a strong conversion rate of adjusted EBITDA to operating cash flow at over 120% [6][18] - Free cash flow improved sequentially to $8 million, or $0.24 per diluted share, with a total debt reduction to $37.6 million from $60.4 million a year ago [19][20] Business Line Data and Key Metrics Changes - Service revenue, which constitutes 92% of total revenue, grew 1% sequentially, driven by higher cloud services revenue [21] - Monthly Recurring Revenue (MRR) bookings grew significantly, up 67% sequentially and 60% year-over-year, indicating strong momentum in the mid-market strategy [7][13] - The churn rate improved to just under 1%, reflecting stability in the recurring revenue base [7][21] Market Data and Key Metrics Changes - The starting backlog for Q3 is up approximately 125% compared to the start of Q2, providing strong visibility into the second half of the year [18] - The company is seeing increased engagement with larger, more complex mid-market opportunities, which is expected to lead to higher long-term value and stronger recurring revenue [8][10] Company Strategy and Development Direction - The company is focusing on scaling its go-to-market engine and investing in pipeline development, customer acquisitions, and partner enablement [9][10] - There is a strategic shift towards fewer vendors and more integrated solutions, with an emphasis on serving the mid-market [10][11] - The company is committed to maintaining a balanced approach to capital allocation, reducing debt, and pursuing selective M&A opportunities aligned with its strategy [9][20] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the trajectory of the business, highlighting the effectiveness of the go-to-market execution and the quality of the pipeline [13][18] - The company anticipates returning to year-over-year organic growth in Q3 and Q4, excluding the impact of the VoIP Supply divestiture [21][54] - Management is focused on reducing churn and enhancing customer retention as part of its revenue strategy [48] Other Important Information - The company has committed approximately $2 million in incremental SG&A to accelerate growth initiatives [9] - The gross margin improved to 74%, up from 72% in Q1 and 68% in the prior year, indicating a favorable revenue mix [21] Q&A Session Summary Question: What are the key drivers behind the 67% quarter-over-quarter growth in MRR bookings? - Management attributed the growth to larger strategic deals and a healthy partner program that is effectively targeting larger logos [24][25] Question: Is the 67% growth sustainable, or is it a special quarter? - Management indicated that the growth is part of a transition into a growth phase, with expectations for continued growth in the booking pipeline [26][28] Question: Can you elaborate on the wholesale activity and its potential for growth? - Management discussed the wholesale channel's role in monetizing large ecosystems, emphasizing the integration of services for larger clients [29][30] Question: How is the partner ecosystem performing in terms of bookings growth? - Management noted that the majority of revenue is partner-driven, with a focus on strategic partners and the effectiveness of bundled solutions [68] Question: What is the outlook for the on-prem component of the pipeline? - Management reported strong momentum in the on-prem business, particularly in small to medium-sized businesses, with expectations for continued growth [71][72] Question: How does the company plan to convert bookings to revenue? - Management explained that larger deals take time to roll out, but they have established a disciplined project management process to ensure timely revenue recognition [75][76]

Financial Data and Key Metrics Changes - Revenue for Q2 2026 was $51.5 million, reflecting a sequential growth of 1.2% and a service revenue growth of 1% [5][23] - Adjusted EBITDA was $8.3 million with a margin of 16%, and free cash flow improved to $8 million, or $0.24 per diluted share [6][21] - Gross profit reached $38.2 million, with a gross margin improvement to 74% compared to 72% in Q1 and 68% in the prior year [23][24] Business Line Data and Key Metrics Changes - Monthly Recurring Revenue (MRR) bookings grew significantly, up 67% sequentially and 60% year-over-year, indicating strong momentum in the mid-market strategy [7][27] - The company saw a sequential improvement in churn rate, with blended churn holding just under 1%, reflecting stability in the recurring revenue base [8][50] Market Data and Key Metrics Changes - The starting backlog for Q3 is up approximately 125% compared to the start of Q2, providing strong visibility into the second half of the year [20] - The wholesale channel is gaining traction, with a notable contract for a nationwide cloud voice and messaging solution, contributing to a 10% increase in trunking solutions revenue [18][34] Company Strategy and Development Direction - The company is focusing on scaling its go-to-market engine, investing approximately $2 million in incremental SG&A to accelerate pipeline development and customer acquisitions [10][12] - The strategic priority is to pursue larger, integrated solutions for mid-market customers, reflecting a shift in customer buying behavior towards fewer vendors and more comprehensive solutions [11][12] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the trajectory of the go-to-market engine, emphasizing the importance of larger strategic deals and the effectiveness of the partner ecosystem [14][20] - The company anticipates continued growth in bookings and revenue, with a tightened guidance for fiscal 2026 expecting revenue between $205 million and $208 million [25][57] Other Important Information - The company repurchased approximately 196,000 shares during Q2, reflecting confidence in long-term business value [21] - Total debt was reduced to $37.6 million from $60.4 million in the previous year, indicating a commitment to deleveraging [22] Q&A Session Summary Question: What are the key drivers behind the 67% quarter-over-quarter growth in MRR bookings? - The growth is primarily tied to larger strategic deals and a healthy new partner program that has facilitated the acquisition of larger clients [27][28] Question: Is the 67% growth sustainable, or is it a special quarter? - The company expects continued growth as it has transitioned from a transformational phase to a growth phase, with a focus on larger deals [29][30] Question: Can you elaborate on the wholesale activity and its potential for growth? - The wholesale channel is being leveraged to monetize large ecosystems, with significant opportunities in healthcare and carrier partnerships [33][34] Question: How is the partner ecosystem performing in terms of bookings growth? - The majority of revenue is partner-driven, with new strategic partners contributing significantly to bookings growth [72][73] Question: What is the outlook for churn reduction? - Management aims to reduce churn further, targeting a rate of 0.85% through proactive customer engagement and upselling strategies [50][51]