Core Insights - ibex will participate in the IUCX Annual Conference 2025 to showcase AI-powered customer experience (CX) solutions aimed at enhancing customer satisfaction and reducing operating costs for utilities [1][9] - The ibex Wave iX solution suite utilizes Generative AI technology to provide automated and agent-assisted customer experiences, including the Wave iX AI Virtual Agent and Wave iX Translate [2][3] Company Overview - ibex is a global leader in business process outsourcing (BPO) and customer engagement technology, operating approximately 31 facilities worldwide and employing over 31,000 people [7][8] - The company manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [8] Product Features - The ibex Wave iX AI Virtual Agent offers scalable, AI-driven voice and text interactions tailored to brand needs, facilitating efficient resolution of complex customer issues [3] - Wave iX Translate allows real-time translation in over 150 languages, enhancing communication between agents and customers [4] Conference Details - The IUCX Conference serves utility professionals across North America and globally, focusing on customer service and industry trends [6]

Core Insights - ibex is sponsoring the CCW Executive Exchange in Austin, TX, from March 12-14, 2025, to showcase its transformative customer experience (CX) solutions and AI-driven technologies [1][8] - The event will focus on topics such as conversational IVR, next-gen customer analytics, AI utilization, and BPO partnerships, areas where ibex has shown expertise and leadership [2][3] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [6][7] - The company employs over 30,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [7] Product and Technology - The ibex Wave iX solution suite, which includes components for Agent, Customer, and Insights, utilizes Generative AI technology to enhance customer experience and agent-assisted interactions [4][7] - ibex aims to align its solutions with specific business needs to deliver transformative outcomes and improve contact center performance while reducing operating costs [5][6]