Core Insights - The 2025 CX Leadership Awards recognize top innovators and leaders in customer experience (CX) globally, highlighting their contributions to enhancing customer engagement and streamlining the customer journey [1][2][3] Company Overview - ibex is a leading global provider of business process outsourcing (BPO) and AI-powered CX solutions, operating approximately 30 facilities worldwide and employing over 31,000 people [6][7] - The company combines advanced AI technology with extensive CX expertise to deliver innovative solutions that enhance customer interactions and drive growth [5][6] Awards and Recognition - The 2025 CX Leadership Award winners were celebrated at ibex's Fourth Annual CX Leadership Awards Dinner during Customer Contact Week in Las Vegas, showcasing their vision and innovation in the CX industry [2][8] - Notable winners include leaders from various companies who have demonstrated excellence in transforming customer experiences through innovative strategies and technologies [9] Technology and Innovation - ibex leverages its AI-powered ibex Wave iX solutions to refine customer interactions, ensuring a seamless customer journey while maximizing impact and service delivery [5][7] - The company emphasizes the importance of combining technology with human expertise to address complex customer needs effectively [4][5]