
Financial Data and Key Metrics Changes - Statutory profit before tax decreased by 15% year-on-year, primarily due to non-cash one-off costs [7] - Retail underlying operating profit increased by 4.3% in the year, with profit growth outpacing sales growth in the second half [5][19] - Net debt-to-EBITDA reduced to 2.6 times, reflecting strong cash flow generation [8] - Retail free cash flow was £639 million, broadly flat year-on-year, exceeding the guidance range [52] Business Line Data and Key Metrics Changes - Grocery volume growth was a significant driver of retail profit growth, with expectations to continue growing ahead of the market [5][18] - General merchandise profits were weaker, impacted by seasonality and market conditions [5][10] - Financial services underlying profits fell by 37% to £29 million, primarily due to challenges in core banking products [121] Market Data and Key Metrics Changes - Gross re-sales increased by 9.4% in the year, with volume growth accelerating significantly in the second half as inflation slowed [19] - The company reported record market share gains in the food sector, with volume growth accelerating every quarter [116][117] Company Strategy and Development Direction - The company is focused on a "Food First" strategy, aiming to enhance value and quality in its offerings [116][118] - A commitment to achieving £1 billion in cost savings over the next three years has been established [120] - The company is transitioning its financial services model to rely more on third-party providers [6] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in entering the new financial year with strong momentum, expecting grocery performance to drive healthy retail operation profit growth of 5% to 10% [23][60] - The company anticipates continued challenges in the general merchandise sector due to seasonality and consumer behavior [105][106] - Management highlighted the importance of customer perception and value, indicating ongoing efforts to improve these areas [84][98] Other Important Information - The company has invested £780 million over the last three years to enhance competitiveness on price [17] - A new Nectar app is set to be rolled out later in the year to boost customer engagement [12] - The company is committed to reducing greenhouse gas emissions and has verified targets with the Science Based Targets initiative [11] Q&A Session Summary Question: What is the long-term guidance for operating leverage and profit margins? - Management indicated that they expect to drive profit leverage from sales and volume growth, with strong performance in grocery [31][32] Question: How does the company view the impact of inflation on food and general merchandise? - Management noted that inflation has come down, and they expect low single-digit inflation moving forward, with a focus on maintaining customer value [35][39] Question: What are the expectations for the financial services strategy and its evolution? - Management is currently evaluating the future shape of the financial services business, focusing on core banking products and commission-based services [41][75] Question: How is the company managing customer perception and price competitiveness? - Management believes there is still room for improvement in price perception and is actively working to enhance customer value through various initiatives [84][98] Question: What were the impacts of the recent tech incident on trading? - Management reported that a tech incident caused temporary disruptions but was resolved quickly, leading to a strong performance during the Easter period [109][110]