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Berkshire Hills Bancorp(BHLB) - 2020 Q3 - Earnings Call Presentation

Financial Performance - Revenue increased by 2%[6] - Fee income increased by 9%[6] - Core non-interest expense decreased by 4% (non-GAAP measure)[6] - Efficiency ratio improved to 65% from 71% (non-GAAP measure)[6] Balance Sheet Strength - Equity/assets ratio improved to 9.3% from 8.9%[6] - Tangible equity/tangible assets ratio improved to 9.1% from 8.6% (non-GAAP measure)[6] Loan Deferrals - Total loan deferrals decreased from $525 million as of August 31, 2020[7] - Commercial Real Estate deferrals represent 7.4% of the $3.943 billion portfolio[7] - Total Commercial (ex PPP) deferrals represent 7.3% of the $5.382 billion portfolio[8] - Total Loans deferrals represent 5% of the $8.982 billion portfolio[7] COVID-19 Response - Participating in the Paycheck Protection Program processing loans for $708 million as of September 30, 2020[17]