Group Performance - 9M'20 underlying attributable profit was EUR 3,658 million, a decrease of 41% YoY[13] - Q3'20 underlying attributable profit reached EUR 1,750 million, showing an increase of 18% QoQ[12] - Customer revenue decreased by 11% YoY, but net operating income grew by 3% YoY[13] - Digital adoption is accelerating, with 44% of sales through digital channels in 9M'20, compared to 36% in 2019[12] - Digital customers increased by 14% YoY, reaching over 41 million, with mobile banking users growing by 21% YoY to over 34 million[12] - CET1 ratio reached 12%, an increase of 14 bps compared to Q2'20[12] - Approximately EUR 75 billion, representing 66% of the total loans under moratoria, had already expired, with only 2% classified as stage 3[12] Business Areas Review - Europe's underlying attributable profit decreased by 44% YoY, totaling EUR 2,022 million[62] - North America's underlying attributable profit decreased by 12% YoY, amounting to EUR 1,061 million[62] - South America's underlying attributable profit decreased by 10% YoY, reaching EUR 2,119 million[62] - Digital sales represented 44% of total sales in 9M'20[42]
Santander Brasil(BSBR) - 2020 Q3 - Earnings Call Presentation