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Cross ntry Healthcare(CCRN) - 2022 Q1 - Earnings Call Transcript

Financial Data and Key Metrics Changes - Consolidated revenue for Q1 2022 reached an all-time high of $789 million, up 140% year-over-year and more than 20% sequentially [13][32] - Adjusted EBITDA was reported at $97 million, representing a margin above 12% for the second consecutive quarter [17] - Gross margin improved to 22.2%, up 50 basis points year-over-year, driven by a higher mix of profitable business [33] Business Line Data and Key Metrics Changes - Nurse and Allied segment reported revenue of $766 million, a 145% increase year-over-year and 23% sequentially, with the highest number of travelers on assignment in company history [34] - Local staffing business showed growth due to a shift in assignment types, with a notable increase in average bill rates [36] - Education business recovered significantly, achieving the highest single revenue quarter in its history as in-class learning resumed [37] - Physician staffing segment revenue reached $23 million, marking a 43% growth year-over-year, driven by increased billable days [38] Market Data and Key Metrics Changes - Overall demand remains strong, although it has decreased from pandemic peaks, with a noted decline in travel orders [18] - The company anticipates a modest sequential decline in bill rates throughout the year, projecting a 35% decrease compared to Q1 [21] - Demand for healthcare professionals remains elevated, with a 30% increase compared to pre-pandemic levels [61] Company Strategy and Development Direction - The company aims to establish itself as a digital leader in healthcare staffing, focusing on self-service solutions for clients and candidates [12] - Significant investments in technology and personnel are being made to enhance operational efficiency and service delivery [25][40] - The company is actively working to normalize bill rates while addressing labor shortages and increasing core staff through recruitment processing outsourcing [19][20] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving a run-rate exceeding $2 billion in annualized revenue by year-end, supported by strong demand across all business lines [30][62] - The company is optimistic about future growth, citing a diversified business model and ongoing investments in non-travel segments [63] - Management acknowledged the challenges posed by rising labor costs and the need for flexibility in staffing solutions [20][19] Other Important Information - The company hired over 1,000 new employees in the past year, with a focus on revenue-producing and operational support roles [40] - Technology investments in Q1 2022 amounted to nearly $4 million, more than double the previous year, with a focus on client-facing tools [25] Q&A Session Summary Question: Insights on staffing demand related to COVID - Management indicated that they cannot discern specific COVID-related staffing needs but noted a minimal impact from COVID cases among their clinicians [49][51] Question: Factors supporting bill rates - Management explained that while bill rates are expected to decline, the mix of skills and demand for specific specialties will influence rates [52] Question: Efficiency gains versus increased demand - Management confirmed that productivity improvements are due to both increased demand and enhancements in processes and technology [54][56] Question: Dynamics of nurse placements - Management observed a strong demand for travel nursing, with clinicians preferring flexible work arrangements [58][59] Question: Update on fill rates - Management stated that fill rates are challenging to quantify due to the volume of orders but noted sequential growth in travel assignments [75][76] Question: Capital deployment and M&A strategy - Management reiterated a disciplined approach to M&A, focusing on strategic fits that are accretive to the business [77]