Financial Data and Key Metrics - Portfolio purchases in Q3 2023 were 311million,up70232 million, the highest quarterly level since 2017, with US market investment levels increasing for the fourth consecutive quarter [41] - Net interest expense for Q3 2023 was 49million,up17 million YoY, primarily due to higher debt balances and increased interest rates [45] - Cash collections for Q3 2023 were 420million,a26 billion, up 12% YoY, with US ERC increasing by 135millionsequentially[54]BusinessLinePerformance−Americascorevintagepurchasepricemultipleexpandedfrom1.75xattheendofQ12023to1.9xbytheendofQ32023,reflectingimprovedpricingandreturns[42]−EuropeaninvestmentsinQ32023were79 million, with stable forward-flow volumes and competitive market conditions [44] - Legal collection costs in Q3 2023 were 21million,down3 million YoY, with expectations for Q4 2023 to be in the low to mid 20millionrange[52]MarketPerformance−UScreditcardcharge−offratesaretrendinghigher,reaching3.21.5 billion of its ERC balance over the next 12 months, with 841millionneededgloballytoreplacerunoffandmaintaincurrentERClevels[54]StrategicDirectionandIndustryCompetition−Thecompanyisfocusingonportfoliosupply,pricing,operationaleffectiveness,andefficiencytodriveimprovedfinancialperformancein2024andbeyond[32][38]−Operationalinitiativesincludeenhancinglegalcollectionactivities,leveragingthird−partyresources,andimprovingcallcenterproductivity[35][36]−Thecompanyisexploringoffshoringandoutsourcingopportunitiestoreducecosts,withpilotprogramsunderwayandexpectedtoexpandoverthenext12−18months[37][63]ManagementCommentaryonOperatingEnvironmentandFutureOutlook−ManagementisencouragedbytheUSmarket,withinvestmentlevelsandpricingincreasing,andexpectsthistopositivelyimpactportfolioincome[41]−Thecompanyanticipatescontinuedcreditnormalization,withincreasedsupplyandimprovedpricingdrivingfuturecashcollectionsandrevenues[34][38]−Managementexpectsthecashefficiencyratiotoimprovetothelow60sbytheendof2024,drivenbyhigherpricingandefficiencyinitiatives[38][65]OtherImportantInformation−Thecompanyhas3.1 billion in committed capital under its credit facilities, with 1.1 billion of additional availability subject to debt covenants and advance rates [48] - Debt-to-adjusted EBITDA leverage ratio was 2.8x at September 30, 2023, with expectations for leverage to increase slightly as capital is deployed at favorable returns [54] Q&A Session Summary Question: Timeline for improving cash efficiency ratio to the low 60s - The company expects to achieve the low 60s cash efficiency ratio by the end of 2024, driven by higher pricing and efficiency initiatives [1][65] Question: Long-term platform underinvestment and potential rebuild - The company is reviewing its systems architecture and plans to prioritize upgrades over the next 12 months, with a focus on maintaining momentum in operational initiatives [68][69] Question: Consumer credit normalization and its impact on collections - The company sees limited evidence of consumer pressure in the US, with cash collections expected to continue growing as credit normalizes further [14][46] Question: Outsourcing and offshoring strategies - The company is piloting offshoring programs and leveraging third-party resources in the US, with plans to expand these initiatives over the next 6-9 months [63][84] Question: Portfolio purchase outlook and yield improvement - The company expects to see improved portfolio yields over the next 24 months, driven by higher purchase multiples and operational initiatives [60][62] Question: European market performance compared to competitors - The company's European business has consistently performed well, with stable payer rates despite cost-of-living pressures in some markets [80][81] Question: Status of loan covenants and debt availability - The company has 1.1 billion of additional availability under its credit facilities, with no changes to loan covenants following the Q1 2023 event [85][86] Question: Portfolio mix and private label vs. general purpose credit cards - Private label as a percentage of portfolio purchases has declined YoY, with no material change in average balances or collectability [87]