Financial Performance - Qurate Retail's Q3 2021 revenue was $3.1 billion, a decrease of 7% compared to 2020 but an increase of 2% compared to 2019 [11] - Adjusted OIBDA for Q3 2021 was $0.4 billion, a decrease of 24% compared to 2020 and 5% compared to 2019 [11] - Qurate Retail repurchased 10.9 million shares for $120 million from August 1, 2021, through October 31, 2021 [8] - Free cash flow for the nine months ended September 30, 2021, was $218 million, compared to $1.515 billion in 2020 [36] Segment Performance - QxH revenue decreased by 8% in Q3 2021 compared to 2020 [15] - QVC International revenue decreased by 3% in Q3 2021 compared to 2020 [15] - Zulily revenue decreased by 17% in Q3 2021 compared to 2020 [15] - Cornerstone revenue increased by 7% in Q3 2021 compared to 2020 [15] - eCommerce revenue accounted for 63% of total revenue, amounting to $2.0 billion, a decrease of 6% compared to 2020 but an increase of 8% compared to 2019 [11] QxH Customer Metrics - Average spend and unit volume per customer at QxH increased by 6% and 4%, respectively [8] - Existing customers accounted for 50% of all customers and 87% of shipped sales [26] - New customers accounted for 28% of all customers and 7% of shipped sales [26] - Reactivated customers accounted for 22% of all customers and 6% of shipped sales [26]
Qurate Retail(QRTEA) - 2021 Q3 - Earnings Call Presentation