
Financial Data and Key Metrics Changes - The company reported a net income of $22.2 million, translating to diluted EPS of $2.11, with a return on assets (ROA) of 7.1% and return on equity (ROE) of 31.6% [5][25] - Net finance receivables increased by 24% year-over-year, reaching record levels, while quarterly revenue grew by 23% [5][21] - The net credit loss (NCL) rate was 5%, marking a 280 basis point improvement from the previous year [8][30] Business Line Data and Key Metrics Changes - Branch originations totaled $268 million, an 18% increase year-over-year, while direct mail and digital originations rose to $152 million, up 80% from the prior year [26] - Total loan originations reached a record $421 million, a 35% increase from the previous year [26] - Digitally sourced loans accounted for 28% of new borrower volume, with large loans making up 57% of these originations [10][28] Market Data and Key Metrics Changes - The company expanded its geographic footprint by entering Utah and Illinois, with strong early performance in Illinois [13][50] - The allowance for credit losses increased to $150.1 million, representing 11.4% of net finance receivables, which is favorable compared to the 30-plus day delinquency of $61.3 million [19][34] Company Strategy and Development Direction - The company is focused on an omnichannel strategy, investing in digital initiatives, geographic expansion, and product development [6][12] - A significant portion of the portfolio (82%) is now comprised of higher-quality loans at or below 36% APR, which helps maintain a stable credit profile [6][18] - The company plans to optimize its branch network by closing 31 branches, which is expected to generate approximately $2.2 million in annual savings [14][35] Management's Comments on Operating Environment and Future Outlook - Management anticipates that NCL rates will remain below 7% for the full year 2021, with expectations for a return to pre-pandemic reserve levels by mid-2022 [20][34] - The company remains optimistic about strong portfolio growth and loan demand as the economy recovers [21][23] - Management noted that delinquencies are expected to normalize gradually, with a potential NCL rate of 8.5% for 2022 [20][32] Other Important Information - The company closed a $125 million private securitization transaction, increasing fixed-rate debt as a percentage of total debt from 78% to 87% [15][40] - The effective tax rate for the third quarter was 23%, with a dividend of $0.25 per common share declared for the fourth quarter [41][42] Q&A Session Summary Question: Growth in digital channels and loan sizes - Management noted that 57% of digital loans were large loans, indicating a healthy mix and strong performance in digital channels [48] Question: Impact of branch optimization on expenses - Management explained that branch optimization is expected to lead to savings while continuing to invest in digital initiatives [49] Question: Consumer health and delinquency rates - Management indicated that consumer balance sheets are strong post-stimulus, and delinquencies are expected to normalize over the next 12 months [54]