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Vivid Seats(SEAT) - 2023 Q1 - Earnings Call Transcript

Financial Data and Key Metrics Changes - In Q1 2023, the company generated $856 million in marketplace Gross Order Value (GOV), $161 million in revenues, and $42 million in adjusted EBITDA, marking a 15% increase in GOV and a 23% increase in revenues year-over-year [6][14][16] - Adjusted EBITDA doubled year-over-year, driven by top-line growth and margin expansion, with adjusted EBITDA margins benefiting from improved marketing efficiency and changes to the loyalty program [17][18] - The take rate increased to 16.0% in Q1 2023 from 14.9% in Q1 2022, reflecting a recovery from previous disruptions [16] Business Line Data and Key Metrics Changes - The portion of repeat orders increased to 56% in 2022 from 47% in 2018, indicating a growing trend in repeat buyer engagement [11] - The company is focusing on enhancing buyer experience through its loyalty program, which is expected to drive further engagement and repeat purchases [8][12] Market Data and Key Metrics Changes - The live event environment in Q1 2023 was robust, driven by high demand for major events, including concerts and sports, with notable performances from artists like Drake and Beyoncé [7][15] - The company anticipates continued strong demand for live events, supported by a vibrant event calendar [21] Company Strategy and Development Direction - The company aims to drive profitable growth through disciplined investments in product differentiation and customer engagement, avoiding unsustainable volume growth strategies [12][22] - The strategic focus includes leveraging a strong balance sheet to pursue synergistic opportunities in ticketing and adjacent markets [21][22] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the ongoing demand for live events, despite potential macroeconomic challenges, and raised guidance for marketplace GOV, revenues, and adjusted EBITDA for 2023 [20][21] - The competitive landscape remains intense, but the company is confident in its ability to maintain efficiency and profitability [38] Other Important Information - The company published its inaugural Environmental, Social, and Governance (ESG) update, highlighting commitments to sustainability and community engagement [24][25] - The launch of a free-to-play product within the Vivid Seats app is expected to enhance user engagement and drive repeat purchases [10][91] Q&A Session Summary Question: Can you talk about the marketing efficiencies seen in Q1? - The company noted $8 million in benefits from marketing efficiencies despite a tough competitive environment, with ongoing efforts to refine and drive efficiency [5][36] Question: What are the trends in the competitive environment? - Management indicated that competitive activity has intensified, but the company continues to drive efficiency and profitability [38] Question: How is the macro environment affecting consumer discretionary spending? - No significant changes were observed in consumer behavior, with robust demand across event categories and price points [41] Question: What is the outlook for repeat orders? - The company expects repeat orders to continue increasing, with a focus on driving engagement through product offerings [70][71] Question: How is SkyBox supporting growth? - SkyBox is positioned as an industry-leading platform for professional sellers, enhancing competitive strength and data utilization [78] Question: What are the plans for capital deployment? - The company is open to both organic and inorganic investments to drive growth and innovation, leveraging its strong cash position [103][117]