
Financial Data and Key Metrics Changes - Operating profit increased by 19% to $1.5 billion, driven by organic revenue growth of 11% and an operating margin of 7.1% [1][8] - EPS rose by 16%, and dividends grew by the same percentage, reflecting a strong cash position [9] - CapEx normalized to 3.3% of revenue, with expectations to reach around 3.5% for the full year [10][9] Business Line Data and Key Metrics Changes - Revenue growth components included pricing at around 5%, net new at 3.7%, and volume growth of approximately 2.5% [5][6] - Volume growth was driven by a return to office and increased events, particularly in B&I and Sports & Leisure [6][48] - The company expects volume growth to moderate in the second half as comparatives become tougher [7] Market Data and Key Metrics Changes - The company estimates its addressable market to be around $300 billion, with a global market share of less than 15% [15][16] - The vending market in the U.S. is estimated at $25 billion, with the company holding a 12% market share, indicating significant growth potential [18] Company Strategy and Development Direction - The company focuses on core markets and sectors, investing in in-fill M&A to unlock future growth sources [15][4] - The strategy includes exiting non-core countries and refining the portfolio to enhance focus on markets with better growth prospects [11][12] - The company aims to deepen its presence in larger, more developed markets, which offer better growth opportunities [11][15] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving a full-year underlying profit growth guidance of around 15% [14] - The company is optimistic about improving retention rates and new business wins, with a strong pipeline for future growth [34][43] - Management acknowledged challenges such as labor shortages and sticky inflation but emphasized ongoing improvements in labor turnover rates [78][79] Other Important Information - The company has exited four non-core countries and plans to exit Brazil, focusing resources on markets with greater potential [11][59] - M&A activities are expected to be accretive to EBIT and growth moving forward, with a disciplined approach to capital deployment [25][62] Q&A Session Summary Question: On net contract sales contribution and retention rates - Management confirmed that the 3.7% net new is slightly ahead of guidance and expects retention rates to improve in the second half [33][34] Question: On M&A and share buybacks - Management indicated that M&A opportunities will dictate the timing of share buybacks, maintaining a conservative leverage ratio [37] Question: On volume growth expectations - Management acknowledged that volume growth is expected to moderate but emphasized the potential for sustained growth through improved digital offerings [39][48] Question: On Brazil's exit and market opportunities - Management explained that Brazil was deemed unattractive due to limited opportunities in key sectors, leading to the decision to exit [58][59] Question: On inflation and guidance - Management noted that inflation rates are in line with pricing, and the guidance for operating profit growth is driven by underlying trading [67][70] Question: On first-time outsourcing and labor shortages - Management confirmed that they are in line with market peers regarding first-time outsourcing and are managing labor shortages effectively [72][78]