Financial Data and Key Metrics Changes - Total sales for Q3 2024 were 10.9million,down617.2 million in the prior year period [23] - Gross margin for Q3 was 48.1%, down from 51.9% in the prior year period, attributed to lower overall sales volume [29] - Net loss for Q3 was 551,000or0.06 per diluted share, compared to net income of 906,000or0.09 per diluted share in the year-ago period [34] Business Line Data and Key Metrics Changes - Foodservice Technology (FST) sales were 4.3million,up32.9 million, down 8% year-over-year but up 3% sequentially [23] - Casino and gaming revenue was 4.5million,down501.1 million, attributed to difficult comparisons from the previous year [27] - TransAct Services Group (TSG) sales were down 62% year-over-year to 864,000,duetounusuallyhighsalesoflegacylotterysparepartsintheprioryear[28]MarketDataandKeyMetricsChanges−Thegamingindustryisexperiencingaslowdown,withexpectationsthatthistrendmaycontinueinto2025duetomacroeconomicfactors[16][60]−Thenewbusinesspipelineremainsstrong,withconsistentquarter−over−quartercoverage[14]CompanyStrategyandDevelopmentDirection−Thecompanyisfocusedonimprovingitssalesprocessesandnurturingleads,whichhasshownpositiveresults[9][21]−Astrategicreviewprocessisunderway,withnospecificupdatesavailableatthistime[19]−ThecompanyisoptimisticaboutthepotentialofitsTerminal2productandexpectscontinueddemandfromlargechaincustomers[21]Management′sCommentsonOperatingEnvironmentandFutureOutlook−Managementrevisedtherevenueoutlooktoarangeof43 million to 45millionduetounexpecteddemandlaginthecasinoandgamingsector[20]−Thecompanyisconfidentthatthecurrentrunrateofterminalplacementsissustainableandexpectsnormalizationinthegamingmarketby2025[22][62]OtherImportantInformation−Thecompanyendedthequarterwithover11 million in cash and only $2.25 million in borrowings under its credit facility, indicating a strong liquidity position [35] Q&A Session Summary Question: Can you elaborate on the OEM in oversupply in the casino and gaming sector? - Management explained that they are working with the OEM to reconfigure existing stock for other markets to help accelerate liquidation [36][38] Question: How is the competitive environment in the gaming sector? - Management noted that while competition has returned post-pandemic, they are focused on maintaining market share and demonstrating product reliability [40][41] Question: What is the average client size and initial order attachment rate for new clients in FST? - Management indicated that they are targeting larger clients capable of purchasing a minimum of 50 to 100 units, with initial orders often being smaller as part of a land-and-expand strategy [43][46] Question: What is driving the potential for improved conversion rates in 2025? - Management highlighted that better metrics and a closer alignment between sales and marketing teams are improving lead conversion rates [55] Question: When do you expect to return to normal patterns in the gaming casino market? - Management expressed uncertainty but indicated that the market is expected to normalize in 2025 as excess inventory is worked through [60]