Financial Data and Key Metrics Changes - Swisscom reported stable group revenue of CHF 11 billion, representing a 0.2% change year-over-year [12] - EBITDA grew to CHF 4.6 billion, up 4.9%, while net income increased to CHF 7.1 billion [12] - Operating free cash flow rose to CHF 1.48 billion, reflecting a 9.7% increase [12] Business Line Data and Key Metrics Changes - In the Swiss residential market, mobile services attracted 129,000 new postpaid customers, achieving a market share of 53% [9] - Broadband connections remained stable with a slight decline, while wholesale connections grew by 13,000 [9] - In Italy, mobile subscriptions increased by 422,000, reaching a total of 3.5 million customers, representing nearly 5% market share [11] - The broadband customer base in Italy saw a decline, but this was offset by a significant growth in wholesale business, with 69,000 new lines added in Q4 [11] Market Data and Key Metrics Changes - The Swiss mobile market is growing due to a population increase of approximately 100,000 annually, leading to about 40,000 new households [27] - The B2B segment in Switzerland is experiencing a decline due to price pressure and technology conversion, while the Swiss IT market is growing at a CAGR of 6% [54] Company Strategy and Development Direction - Swisscom aims to be a trusted digital technology innovator, focusing on customer value and digital technology adoption [14] - The company has established four strategic pillars: delighting customers, innovating for growth, achieving more with less, and enhancing employee skills [19] - The focus for 2024 includes expanding the enterprise mobile portfolio and enhancing IT service offerings [62] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving operational and financial targets, highlighting strong brand recognition and customer satisfaction [6][8] - The company is committed to sustainability and has set a target for net-zero emissions by 2035 [8] - The impact of AI is expected to grow, with plans to implement AI technologies across all divisions [84] Other Important Information - Swisscom has made significant investments in FTTH and 5G infrastructure, aiming for 90% 5G coverage by 2025 [89] - The company plans to phase out its copper network as fiber becomes available, potentially saving over CHF 100 million in annual operational expenses [92] Q&A Session Summary Question: What are the key achievements in the B2B segment? - Management highlighted the launch of new mobile products and a significant improvement in customer satisfaction scores in the corporate and SME segments [50] Question: How is Swisscom addressing the competitive landscape in Italy? - The company noted strong growth in the mobile market and a focus on enhancing its network capabilities to maintain its competitive edge [103]
Swisscom(SCMWY) - 2023 Q4 - Earnings Call Transcript