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Shopify(SHOP) - 2024 Q4 - Earnings Call Transcript

Financial Data and Key Metrics Changes - In 2024, Shopify achieved nearly 300billioninGMVand300 billion in GMV and 9 billion in revenue, representing a 2.5% increase in GMV and a 3x increase in revenue compared to 2020, with annual revenue growth of 26% and a free cash flow margin of 18% [11][12][17] - Q4 revenue grew by 31% year-over-year, with a free cash flow margin of 22%, marking a strong finish to the year [12][20] - Operating income surpassed 1billionfortheyear,asignificantincreasefrom1 billion for the year, a significant increase from 269 million in 2021, with operating expenses reduced to 32% of revenues in Q4 [17][81] Business Line Data and Key Metrics Changes - Merchant Solutions revenue increased by 33% year-over-year, driven by GMV growth and increased penetration of Shopify Payments, which processed 61billioninGMVinQ4,up3561 billion in GMV in Q4, up 35% from last year [68][62] - Subscription Solutions revenue grew by 27% year-over-year, supported by an increase in the number of merchants on the platform [69] - B2B GMV grew by 132% in Q4, with a total increase of over 140% for the year, highlighting strong growth opportunities in this segment [49][50] Market Data and Key Metrics Changes - North American revenue increased by 23%, with the U.S. alone generating over 5.7 billion, while international regions outperformed with a 33% growth rate [15][16] - Shopify's market share in the U.S. e-commerce sector surpassed 12%, with significant growth in Europe and Japan [14][15] Company Strategy and Development Direction - Shopify aims to build a durable 100-year company focused on long-term merchant success, emphasizing product innovation and operational efficiency [22][56] - The company plans to continue expanding its reach across various merchant sizes and geographies, particularly in Europe and Japan, while enhancing its partner ecosystem [30][56] - A commitment to AI integration is central to Shopify's strategy, aiming to improve user experience and operational efficiency [54][60] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in Shopify's market position and operational model, highlighting the company's ability to maintain profitability while investing in growth [22][60] - The focus for 2025 includes simplifying operations, embracing AI, and expanding market presence, with a disciplined approach to free cash flow margins [56][58][93] Other Important Information - Shopify processed over $1 trillion in cumulative GMV, with significant milestones achieved in customer engagement and product offerings [19][30] - The company has introduced various new features and products aimed at enhancing merchant capabilities and customer experiences [24][26] Q&A Session Summary Question: Free cash flow guidance for Q1 - Management indicated that free cash flow margins are expected to expand by approximately 200 basis points, maintaining a balance between profitability and future investments [96][100] Question: Merchant Solutions' take rate expectations - The take rate for Merchant Solutions was higher than expected, with continued strength anticipated in Q1, driven by the growth of payments and additional products [106][110] Question: Impact of de minimis exemption and tariffs - Management emphasized the importance of de minimis protections for small businesses and the company's efforts to support merchants in navigating tariffs [115][119] Question: Headcount growth outlook - Management believes that operational efficiencies will allow for modest headcount growth while continuing to expand the business [121][124] Question: International expansion investments - Management discussed ongoing investments in international markets, focusing on setup experts and direct marketing presence to enhance growth [132]