
Financial Data and Key Metrics Changes - Total revenue for 2024 was 3.4 billion, down 5.4% year-over-year, with a gross margin of 67.7%, an increase of approximately 50 basis points [42][43] - Free cash flow grew by 23% year-over-year to 135.44, with a decline of less than 1% when excluding customer credits related to Hurricane Helene [23][24] Market Data and Key Metrics Changes - The East market has a penetration rate of nearly 70%, while the West is facing increased competition with a penetration rate of about 45% [63] - Churn improved year-over-year in the East, contributing to better performance in Q4 [13] - The West market remains challenged by fiber overbuilders and fixed wireless competition, with a higher proportion of income-constrained households [14][15] Company Strategy and Development Direction - The company is focused on Phase 2 of its transformation, which includes executing business acceleration opportunities and enhancing customer value [10][26] - A strategic network roadmap includes fiber expansion and a multi-gig rollout, with a disciplined approach to operational and capital efficiency [8][31] - The company plans to launch new income-constrained programs to attract and retain customers [14][15] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the ability to stabilize adjusted EBITDA and improve broadband subscriber trends in 2025 [26][79] - The company is optimistic about the growth trajectory of its LightPath Fiber Infrastructure business, which saw revenue growth of 5.5% year-over-year [49] - Management highlighted the importance of customer-centric strategies and the need to adapt to changing market dynamics [112] Other Important Information - The company achieved a total of 538,000 fiber customers, representing over 18% penetration of its fiber network [21] - Cash capital expenditures for 2024 were 1 billion in undrawn revolver capacity and cash balances [58] Q&A Session Summary Question: Can you talk about broadband performance in different regions? - Management noted that the West is experiencing increased overbuild competition, with a penetration rate of about 45%, while the East remains around 70% [63][64] Question: Can you unpack the pressure on EBITDA in Q4? - Management acknowledged onetime storm-related costs and investments in transformation, but expressed optimism for continued improvement in EBITDA trends [72][78] Question: Can you expand on efforts to improve the capital structure? - Management stated they are exploring all options to address debt maturity profiles and maintain a strong capital structure [81][84] Question: How do you expect CapEx to trend after 2025? - Management is optimistic about capital deployment efficiency but did not provide specific guidance beyond the current targets [87][89] Question: Are you seeing any video churn pressure from MSG network drop? - Management indicated they are focused on customer engagement and providing value through new video packages, which are resonating well with customers [110][113] Question: Can you comment on competitive trends in the West and East? - Management highlighted that the West faces pressure from low-priced overbuilders, while the East has seen improvements in customer satisfaction and ARPU [127][129]