
Financial Data and Key Metrics Changes - In 2024, total revenue increased by 4.5% year-over-year to RMB 1.25 billion, achieving record highs in both gross written premiums (GWP) and first-year premiums (FYP) facilitated across platforms [8][30] - GWP amounted to RMB 6.16 billion, up by 6% year-over-year, while full-year FYP reached RMB 3.42 billion, up by 31% year-over-year [9][30] - The average ticket size for savings products surged by 39% year-over-year to approximately RMB 75,000 [12][34] Business Line Data and Key Metrics Changes - Whole-life premiums contributed RMB 1.84 billion, surging by 76% year-over-year, while long-term health insurance contributed RMB 520 million, up 2% year-over-year [10] - Short-term insurance business recorded robust double-digit growth, with premiums up 23% year-over-year to approximately RMB 515 million [10] - The cumulative number of insurance users increased to 10.6 million, with 380,000 new users added during the quarter [11] Market Data and Key Metrics Changes - The international business segment achieved total revenue of RMB 228.7 million in 2024, with international revenue contribution reaching 18% for the year [35] - In Vietnam, GWP increased by 29% sequentially, and revenue grew by 33% sequentially following the acquisition of Global Care [35] Company Strategy and Development Direction - The company is focusing on a forward-looking AI plus strategy, transitioning from intelligent tools to a comprehensive restructuring of its service ecosystem [7] - The strategic expansion into international markets, particularly Southeast Asia, is a key growth driver, with plans to achieve a 30% international business revenue contribution by 2026 [22][39] - The company aims to enhance service efficiency and user experience through AI technologies, including the integration of DeepSeek into its app [22][38] Management's Comments on Operating Environment and Future Outlook - Management noted that the insurance industry is entering a "new normal" following the implementation of commission caps, which is expected to consolidate market share among top-tier players [44][47] - The outlook for 2025 includes a profitable year with a mid-single-digit net profit margin, driven by continued business momentum and international revenue growth [66] Other Important Information - The company has maintained strong partnerships with 139 insurance companies, continuing to develop customized products across diverse insurance categories [12] - The AI-powered app launched in February 2025 has shown promising results, with an activation rate exceeding 40% for new users [24] Q&A Session Summary Question: Impact of commission caps regulation and AI technology - Management confirmed that the impact of commission caps has been fully reflected in Q4 results, and the competitive landscape is expected to become healthier with market share consolidating among top players [44][47] - AI technology is expected to enhance operational efficiency, allowing for scalable growth without significant increases in human resources [51][52] Question: Operating expenses and gross profit margin guidance - The increase in operating expenses in Q4 was attributed to restructuring and AI investments, with expectations for a decrease in operating expense ratios in 2025 [61][62] - Gross margin is projected to maintain a low to mid-30% range in 2025, with potential improvements driven by AI investments [64][66]