Financial Data and Key Metrics Changes - For the full year 2024, consolidated revenue was 109.4million,up610.6 million, up 17% compared to 2023 [7] - Consolidated adjusted EBITDA improved sequentially in each of the four quarters of the year [8] - The trailing 12-month adjusted EBITDA run rate for operating businesses, including pro forma results for recent acquisitions, is estimated at 19millionto20 million [34] Business Line Data and Key Metrics Changes - In the Extended Warranty segment, revenue grew by 1% to 68.9million,witha3.640.5 million, an increase of 16% compared to 35millionin2023,withadjustedEBITDArisingto6.6 million from 5.7million[15]−ExtendedWarrantyadjustedEBITDAdecreasedto7.6 million from 8.4millionintheprioryearduetoincreasedclaimscosts[10]MarketDataandKeyMetricsChanges−Claimscostsincreasedby6.657.5 million, up from $44.4 million at the end of 2023, primarily due to the acquisition of Image Solutions [43] Q&A Session Summary Question: Could you provide more color on the claims expense moderation in the Extended Warranty segment? - Claims increased by 6.6% in 2024, down from 10% in 2023, with moderation observed in the second half of the year [50] Question: What's the vision for growing the skilled trade services platform? - The focus is on organic growth and potential acquisitions in plumbing and HVAC, leveraging existing market opportunities [52][56] Question: Are you targeting specific verticals within your existing segments for acquisition opportunities? - The pipeline includes both existing segments and new industries, focusing on B2B services, healthcare services, and skilled trades [58][60] Question: How long have existing OIRs been searching for acquisitions? - Current OIRs have been with the company for varying lengths, with a need to backfill positions to maintain acquisition pacing [62] Question: Were there areas Kingsway did not perform well in 2024? - Management acknowledged areas for improvement, particularly in pricing strategies and talent acquisition, while emphasizing a culture of continuous improvement [66][70]