Sprinklr(US:CXM)2025-03-12 12:30Financial Data and Key Metrics Changes - Total revenue for Q4 FY 2025 was $202.5 million, representing a 4% year-over-year growth, while subscription revenue grew 3% year-over-year to $182.1 million [5][21] - Non-GAAP operating income was $25.9 million, resulting in a 13% non-GAAP operating margin for the quarter [5][24] - For the full year FY 2025, total revenue was $796.4 million, up 9% year-over-year, with subscription revenue of $717.9 million, up 7% [27] Business Line Data and Key Metrics Changes - Professional services revenue for Q4 was $20.5 million, with gross margins for subscription at 79% and professional services at breakeven, leading to a total non-GAAP gross margin of 71% [21][23] - The number of customers generating at least $1 million in annual subscription revenue increased by 18% year-over-year to 149 [22][27] Market Data and Key Metrics Changes - The calculated billings for Q4 were $298.6 million, an increase of 10% year-over-year [26] - Remaining performance obligations (RPO) stood at $987.7 million, up 2% year-over-year, while current RPO (CRPO) was $612.5 million, up 4% [26] Company Strategy and Development Direction - The company is focusing on transforming its business for durable growth and improved profitability, with FY 2026 identified as a transitional year [7][10] - A new go-to-market coverage model has been implemented to enhance customer relationships, particularly with the top 400 customers [12][14] - The company aims to optimize its cost structure and improve operating margins while investing in key strategic areas [10][29] Management's Comments on Operating Environment and Future Outlook - Management acknowledged challenges in execution and customer satisfaction but expressed optimism about the transformation underway [19][20] - The macro environment is described as unpredictable, but the company believes it is well-positioned to handle potential challenges [78][80] Other Important Information - The company underwent a restructuring that included a 15% reduction in workforce to better align costs with current business needs [10][29] - The company expects to generate approximately $120 million in free cash flow for FY 2026, representing a 100% increase compared to FY 2025 [37] Q&A Session Summary Question: What avenues are driving cost efficiency, and is there a risk of sacrificing growth? - Management emphasized that the focus is on improving efficiency without sacrificing growth, with significant cost reductions allowing for reinvestment in key areas [40][44] Question: How is the company focusing on new customer acquisition versus existing customers? - The strategy is to solidify the existing customer base while also pursuing new logos, particularly among larger enterprises [54][56] Question: What are the challenges related to implementation, and how is the company addressing them? - Management acknowledged historical implementation challenges and is working to standardize and improve the process to enhance customer satisfaction [61][63] Question: How is the company planning to reinvest in hiring, particularly for the go-to-market strategy? - The company plans to hire in the second half of the year to ensure sales representatives are ramped up for FY 2027 [71][73] Question: What is the company's exposure to the federal government market? - The federal government segment is described as very small and not material to the overall business [86] Question: Has anything in the transformation process been harder than expected? - Management indicated that while there are challenges, the technology and market demand are strong, and the focus is on improving execution and consistency [90][92]