IBEX(IBEX) - 2025 Q3 - Earnings Call Transcript

Financial Data and Key Metrics Changes - The company reported record revenue of $140.7 million, an increase of 11% from $126.8 million in the prior year quarter [18] - Adjusted EBITDA was $19.4 million with a margin of 13.8%, compared to $19.2 million or 15.1% in the same period last year [22] - Adjusted EPS increased to $0.82, up 18% from $0.70 in the prior year quarter [23] - Net income slightly increased to $10.5 million from $10.3 million in the prior year quarter [21] Business Line Data and Key Metrics Changes - Revenue growth was driven by health tech (20%), travel, transportation, and logistics (19%), and retail and e-commerce (15%), while FinTech declined by 12% [18] - Higher margin integrated omni-channel revenue grew by 16% year over year, now representing 81% of overall business [11][19] - Offshore revenues now comprise 51% of total revenue, up from 48% in the prior year quarter [19] Market Data and Key Metrics Changes - The company achieved significant market share gains, particularly in Q3, driven by performance against larger competitors [35] - The entry into the India market is expected to provide additional growth opportunities [6][13] Company Strategy and Development Direction - The company is focused on expanding its high-margin services and regions, with a robust pipeline of over 75 opportunities in AI solutions [10][11] - A new $15 million share repurchase program was announced, reflecting confidence in the business trajectory [15][29] - The company aims to leverage AI solutions to enhance revenue and margin, transitioning from pilot projects to full deployments [43][50] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the business trajectory and raised full-year guidance for revenue and EBITDA [15][29] - The impact of U.S. trade tariffs is viewed as minimal, with no significant effect on client volumes [14] - The company anticipates continued growth in higher margin regions and services, particularly in the new market of India [20][21] Other Important Information - The company generated $3.6 million of free cash flow and completed the repayment of a seller financing note [12] - Capital expenditures increased to $5.3 million, driven by expansion efforts [26] Q&A Session Summary Question: Inquiry about sequential trends and future expectations - Management noted that Q3 did not contract from the typical seasonal decline and attributed this to market share gains and new logo revenue [34][35] Question: Clarification on margin decline and expansion to India - Management explained that while gross margin improved, investments in India impacted adjusted EBITDA margin [22][41] Question: Timing of revenue uplift from AI implementations - Management indicated that revenue from AI solutions would start generating revenue in Q4 and continue into FY '26 [46][50]