1-800-FLOWERS.COM(FLWS) - 2025 Q3 - Earnings Call Transcript

Financial Data and Key Metrics Changes - The company's third quarter revenue declined by 12.6%, with a 11.4% decline in the Consumer Floral and Gifts segment, an 18.2% decline in the Gourmet Foods Baskets segment, and a 4.5% increase in the BloomNet segment [17][19] - Adjusted gross profit margin decreased by 350 basis points to 33.1%, impacted by a highly promotional sales environment and costs associated with a new system implementation [17][19] - The adjusted EBITDA loss for the third quarter was $34.9 million compared to a loss of $5.7 million in the prior year [19] - Net debt increased to $75 million from $9 million a year ago, while cash balance stood at $85 million [19] Business Line Data and Key Metrics Changes - Consumer Floral and Gifts segment saw an 11.4% revenue decline, while Gourmet Foods Baskets experienced an 18.2% decline, contrasting with a 4.5% increase in the BloomNet segment [17] - The company recorded a non-cash goodwill and trade name impairment charge related to the Consumer Floral and Gifts segment, affecting earnings but not cash flow [18] Market Data and Key Metrics Changes - The company noted a decline in consumer confidence and sentiment due to macroeconomic uncertainties, impacting sales [15][22] - The North American card market is valued at over $6 billion, which presents a significant opportunity for the company to fulfill gifts attached to cards [27] Company Strategy and Development Direction - The company introduced a transformative long-term strategy called "Celebrations Wave," aimed at creating a comprehensive celebrations ecosystem that enhances customer relationships [5][12] - The strategy focuses on leveraging advanced technologies and data analytics to improve customer engagement and reduce customer acquisition costs [23][28] - The company plans to reduce costs by approximately $40 million annually, with $17 million in reductions already executed [24] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the challenges faced due to macroeconomic factors, including inflation and shifting consumer preferences, and emphasized the need for a transformational strategy [5][22] - The company has withdrawn its guidance due to the unpredictable external factors affecting the broader environment [22] - Management expressed confidence in the ability to enhance operational efficiencies and drive sustainable growth despite short-term variability [22] Other Important Information - The company has made significant leadership changes, including the appointment of a new CEO, Adolfo Villagomez, and a Chief AI and Transformation Officer, Henry Mori [9][10] - The company is focusing on improving its loyalty program and testing new retail concepts to enhance customer experience [6][12] Q&A Session Summary Question: Impact of Valentine's Day and Easter on sales - Management noted that while Valentine's Day was favorable, the softness in January and March in everyday business hurt overall performance, with the Easter shift impacting revenue [37][39] Question: Sales lost due to system implementation issues - Management admitted that the order management system implementation was mishandled, resulting in significant customer disappointment and an estimated $20 million in lost sales during the holiday period [41][44] Question: Timeline and initial achievements of Celebrations Wave - Management indicated that the focus is on improving internal efficiency and customer engagement through AI, with initial steps including enhancing relationship management capabilities and personalized experiences [47][51] Question: Revenue weakness related to customer segments - Management observed challenges with lower-income consumers due to reduced discretionary spending, while retention among higher-income customers remained strong [57][59] Question: Competitive landscape and market share - Management believes they have maintained or gained market share in the floral business despite increased competition and a highly promotional environment [60] Question: April revenue trajectory - Management indicated that April's revenue would be up due to the Easter shift, but everyday business remains soft [64]