
Financial Data and Key Metrics Changes - Net revenues for Q1 2025 were $5.4 million, approximately 27% lower than Q1 2024 [3] - Operating expenses were $7.7 million, showing a 33% improvement over Q1 2024 [4] - Operating loss was $2.3 million, a 45% improvement over Q1 2024 [4] - Net loss was $3.1 million, representing a 29% improvement over Q1 2024 [4] - Basic and diluted earnings per share were a loss of $0.21, an improvement of $0.25 per share over Q1 2024 [4] Business Line Data and Key Metrics Changes - The company is focusing on margin-generating clients and managing lower-margin clients to drop off [3][4] - The TPA market in the U.S. is valued at $150 billion, with a forecasted annual growth of 12.1% through 2031 [8] Market Data and Key Metrics Changes - The company is positioned to partner with employers adopting self-funded health insurance, which is a growing trend due to rising healthcare costs [5][6] - Employers can see savings of up to 10% by moving to a self-funded model managed by a TPA [6] Company Strategy and Development Direction - The company aims to deliver affordable and intelligent healthcare solutions, with a strong pipeline of business for the second half of 2025 [11] - The recent appointment of Dallas Scripp as COO is part of the strategy to strengthen leadership and drive growth initiatives [12] - The company is focused on achieving profitability and cash flow positivity within the year [12][14] Management's Comments on Operating Environment and Future Outlook - Management acknowledges the challenges faced in signing new business in Q1 but emphasizes a strong pipeline for the second half of 2025 [15][19] - The company is working on cost reduction initiatives and operational efficiencies to reduce cash burn and improve profitability [21][22] - The rollout of the Empower member portal is expected to enhance customer experience and operational efficiency [23][25] Other Important Information - The company is rationalizing multiple portals into the Empara solution, which utilizes AI to improve member services [24][25] - The company is committed to reducing costs while enhancing customer service, creating a virtuous cycle for client acquisition [22] Q&A Session Summary Question: Why was new business not signed up as expected in Q1? - Management focused on turnaround efforts in 2024 and did not hire key sales personnel until May, impacting new business acquisition [16][17] Question: What are the potential for further cost reduction initiatives? - Management is working on rationalizing duplicative vendors and legacy contracts, which will provide additional savings [21][22] Question: Can you elaborate on the Empara portal and its benefits? - The Empara portal consolidates multiple applications and provides members with easy access to their benefit plans, improving efficiency and reducing call center demands [24][25]