Five9(US:FIVN)2025-05-01 21:32Financial Data and Key Metrics Changes - Subscription revenue grew 14% year over year, now comprising 80% of total revenue [4][28] - Adjusted EBITDA margin reached 19% for Q1, with operating cash flow at a record $48 million, representing 17% of revenue [4][30] - Free cash flow also hit an all-time high of $35 million, or 12% of revenue [4][30] - Q1 revenue growth was reported at 13% year over year, primarily driven by subscription revenue [28] Business Line Data and Key Metrics Changes - Enterprise subscription revenue grew 20% year over year, contributing significantly to overall subscription revenue growth [4] - Enterprise AI revenue grew 32% year over year, making it the fastest-growing category in the product portfolio [28][15] - The commercial business, representing 10% of total revenue, declined in the single digits on an LTM basis [28] Market Data and Key Metrics Changes - The total addressable market (TAM) for the core CCaaS market is estimated at $24 billion, with ongoing cloud migrations presenting significant opportunities [16] - The company is experiencing increased volume in new logo wins year over year, despite longer sales cycles for larger deals [22] Company Strategy and Development Direction - The company is focused on transformation initiatives to bolster long-term competitive positioning and aims to achieve the "Rule of 40" by 2027 [5] - Investment in AI and go-to-market initiatives is prioritized to drive revenue growth and capitalize on an expanding TAM [5][19] - The company is enhancing partnerships, such as with Salesforce, to deliver better AI-powered customer experiences [8][19] Management's Comments on Operating Environment and Future Outlook - Management acknowledges macroeconomic challenges, including inflation and uncertainty in consumer spending, which may impact future performance [2][22] - The company remains optimistic about long-term growth opportunities, particularly in the upper end of the market, which is the least penetrated [16] - Management has adopted a more prudent stance in guidance due to heightened macro uncertainty [34] Other Important Information - A 4% reduction in the global workforce was announced, expected to result in annualized compensation-related non-GAAP expense reductions of $20 to $25 million [32] - The company plans to retire $434 million in convertible notes in cash when they mature in June [31] Q&A Session Summary Question: Will Q1 be the trough for subscription revenue growth? - Management has not provided specific guidance on subscription growth but maintains annual total revenue guidance unchanged at $1.14 billion [38] Question: Can you elaborate on the longer sales cycles due to macro conditions? - Longer sales cycles are primarily observed in the large enterprise market, with some deals slipping into the next quarter [49][51] Question: How does Genius AI fit into the current environment? - The AI revolution is prompting companies to accelerate their AI initiatives, with significant momentum in decision-making observed [60][61] Question: What is the impact of the transformation on different divisions? - The reduction in force affected most departments, but sales capacity remains unaffected, with continued investment in go-to-market initiatives [63] Question: What is driving the growth in BYOT with Salesforce? - The growth is attributed to Salesforce's investment in AI and the simplification of the go-to-market strategy through Five9 Fusion [68] Question: How is the relationship with BT progressing after recent tariff announcements? - The relationship remains strong, with ongoing good activity and deal wins [96]