Financial Data and Key Metrics Changes - In Q4 2024, revenues reached BRL 231 million, up 7% year over year, primarily driven by strong volume growth in CPaaS, offsetting declines in SaaS revenues [16][20] - Adjusted gross profit declined 60% to BRL 49 million, with gross margin decreasing to 21% due to a higher mix of lower-margin CPaaS growth and a one-time SMS cost adjustment of BRL 27.8 million recognized in Q4 [16][17] - EBITDA, excluding certain expenses, closed the quarter at BRL 35 million, a 6% decline from BRL 37 million in Q4 2023 [19] Business Line Data and Key Metrics Changes - The Customer Cloud segment generated revenues of approximately BRL 180 million in 2024, with an expected growth of 25% to 30% in 2025 [14][15] - CPaaS market grew 25% year over year between 2023 and 2024, while SaaS grew at high single digits, indicating a more dynamic CPaaS market [20] - SaaS margins declined due to tighter profitability from enterprise clients and higher costs related to the launch of the Customer Cloud [19] Market Data and Key Metrics Changes - The market for Customer Cloud solutions is expected to continue growing at a strong double-digit pace in the coming years, supported by advanced automation and AI [15] - International expansion, particularly in Argentina and Mexico, is performing well and contributing positively to the Customer Cloud segment [11][12] Company Strategy and Development Direction - The company has entered its fourth strategic cycle focused on accelerating growth in its newly defined core business, the Zenvia Customer Cloud [7][12] - A shift to a volume-based pricing model is being implemented, allowing clients to pay based on interactions rather than a per-seat model, enhancing operational efficiency [11][12] - The company is committed to streamlining operations further with AI and automation, while also evaluating opportunities for divestments to optimize capital structure [28][54] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the early improvements seen in Q1 2025, with expectations of revenue growth picking up and SaaS margin recovery [30][60] - The company is focused on leveraging its unified platform and market opportunities to drive organic growth and profitability while reducing leverage [12][28] Other Important Information - The company ended 2024 with a cash balance of BRL 117 million and expects EBITDA to continue growing at a faster pace than CapEx [26] - G&A expenses were reduced by 11% year over year, contributing to improved operational efficiency [24][23] Q&A Session Summary Question: Can you provide clarity on Zenvia's full year 2025 revenue outlook? - The Customer Cloud segment is projected to grow 25% to 30%, while traditional SaaS and CPaaS business lines are expected to see flat to modest growth [34][35] Question: What is the current status of your divestment plans? - Specific details on divestments cannot be shared, but the focus is on improving capital structure and deleveraging the balance sheet [37][38] Question: What new trends are emerging with AI integration? - The company is seeing a shift towards more interconnected use cases that leverage customer data for personalized experiences [40] Question: How is the pricing model evolving? - The company is moving towards a usage-based pricing model, charging per interaction rather than per seat, which is expected to enhance efficiency and revenue [41][43] Question: What are the main goals for 2025? - The primary goals include improving EBITDA and aligning it better with the capital structure, while also focusing on organic growth and customer engagement [53][55]
Zenvia (ZENV) - 2024 Q4 - Earnings Call Transcript