Zenvia (US:ZENV)2025-05-20 15:02Financial Data and Key Metrics Changes - Revenues reached BRL 231 million, up 7% year over year, primarily driven by strong volume growth in CPaaS, offsetting declines in SaaS revenues [15][18] - Adjusted gross profit declined 60% to BRL 49 million, with gross margin decreasing to 21% due to a higher mix from lower-margin CPaaS growth and a one-time SMS cost adjustment of BRL 27.8 million [15][16] - EBITDA, excluding certain expenses, closed the quarter at BRL 35 million, a 6% decline from BRL 37 million in Q4 2023 [17] Business Line Data and Key Metrics Changes - Customer Cloud generated revenues of approximately BRL 180 million in 2024, with nearly 6,000 companies using the platform, 20% of which were international [13] - CPaaS market grew 25% year over year, while SaaS grew at high single digits, indicating a more dynamic CPaaS environment compared to previous years [18][19] - SaaS margins declined due to tighter profitability from enterprise clients and higher costs related to the launch of Customer Cloud [17] Market Data and Key Metrics Changes - The CPaaS market is expected to continue growing at a strong double-digit pace in the coming years, with the company anticipating a 25% to 30% growth in Customer Cloud for 2025 [14][18] - International expansion, particularly in Argentina and Mexico, is performing well and contributing positively to Customer Cloud's success [10][11] Company Strategy and Development Direction - The company has entered its fourth strategic cycle focused on accelerating growth in its newly defined core business, the Zenvia Customer Cloud [7][11] - A shift to a volume-based pricing model is being implemented, allowing clients to pay based on interactions rather than a per-seat model, enhancing operational efficiency [10][41] - The company is committed to streamlining operations further with AI playing a key role, while also evaluating opportunities for divestment to optimize capital structure [25][51] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the early improvements seen in Q1 2025, with expectations of revenue growth picking up and SaaS margin recovery [26][58] - The company is focused on leveraging its unified platform and market opportunities to drive organic growth while reducing leverage to strengthen its financial foundation [11][25] Other Important Information - The company has successfully reduced G&A expenses by 33 million BRL over the past two years, improving productivity and profitability [21] - A headcount reduction is projected to generate additional cost savings of 30 to 35 million BRL in 2025 [21] Q&A Session Summary Question: Can you provide clarity on Zenvia's full year 2025 revenue outlook? - The Customer Cloud segment is projected to grow by 25% to 30%, while traditional SaaS and CPaaS business lines are expected to see flattish to 5% growth [31][32] Question: What is the current status of your plan for divestments? - The company is evaluating divestment alternatives opportunistically to improve capital structure and deleverage the balance sheet [35][36] Question: What new trends are emerging with AI integration? - The company is seeing the adoption of more interconnected use cases that combine customer data to create sophisticated customer journeys [38] Question: Can you elaborate on the shift to charging per interaction? - The company has transitioned to a usage-based pricing model, which encourages deeper software adoption and operational efficiency for clients [40][41] Question: Will gross margins for both SaaS and CPaaS return to previous levels? - SaaS gross margins are expected to return to around 45-50%, while CPaaS margins should normalize closer to 25% [49][50] Question: What are the main goals for 2025? - The primary goals include leveraging the balance sheet and improving EBITDA compared to 2024 [51][52]