Financial Data and Key Metrics Changes - Subscription revenue for Q1 2025 was $3,005 million, growing 20% year over year in constant currency, slightly above the high end of guidance [36] - Current Remaining Performance Obligations (RPO) was $10,310 million, representing 22% year over year constant currency growth, a 150 basis point beat versus guidance [36] - Operating margin was 31%, approximately 100 basis points above guidance, while free cash flow margin was 48%, significantly above the rule of 50 for the quarter [8][43] Business Line Data and Key Metrics Changes - The number of deals greater than $1 million in net new Annual Contract Value (ACV) was 72, up from 63 a year ago, with nine deals over $5 million [8][39] - Technology workflows had 36 deals over $1 million, including two over $5 million, indicating strong performance across the ServiceNow solutions portfolio [9] - The number of customers generating over $5 million in ACV increased to 508, up from 425 a year ago, highlighting the momentum in large enterprise deals [38] Market Data and Key Metrics Changes - The public sector grew over 30% year over year, with significant contributions from US federal agencies, including 11 federal deals over $1 million [17][85] - Manufacturing delivered standout performance, growing net new ACV over 100% year over year, while healthcare and life sciences grew over 70% year over year [36] - CRM and industry workflows continued to show strong momentum, contributing to 16 of the top 20 deals with nine deals over $1 million [10] Company Strategy and Development Direction - The company is focused on driving business transformation through its AI platform, with a strong pipeline and positive demand signals [12][13] - ServiceNow aims to expand its addressable market by integrating AI across various workflows, enhancing its position as the operating system for enterprises [20][21] - The intent to acquire Moveworks and Logic AI is part of a strategy to enhance employee self-service and CRM capabilities, respectively, driving further growth [22][23] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to navigate macroeconomic uncertainties, emphasizing strong demand and a healthy pipeline [55][86] - The guidance for 2025 was raised, reflecting a positive outlook despite potential risks from geopolitical factors [46] - The company remains focused on operational efficiency and enhancing digital governance for federal customers, which is expected to drive growth [46][87] Other Important Information - The company ended the quarter with $10,900 million in cash and investments, and repurchased approximately 316,000 shares as part of its share repurchase program [44] - The number of pro plus deals quadrupled year over year, indicating strong customer adoption of AI-driven solutions [40] Q&A Session Summary Question: Insights on federal customer opportunities and decision-making delays - Management noted that demand remains strong among federal and enterprise customers, with a focus on future growth and cost efficiency despite geopolitical uncertainties [54] Question: Impact of Moveworks acquisition on ServiceNow's capabilities - The acquisition is expected to enhance AI expertise and provide a unified user experience, allowing for broader customer engagement and solution delivery [62] Question: Aspirations in the front office market and CRM strategy - Management expressed ambitions to lead in the CRM space, emphasizing the integration of sales and service operations to improve efficiency and time to revenue [75][76] Question: Clarification on public sector growth and guidance context - The 30% growth in the public sector was in net new ACV, and management acknowledged the uncertain environment while maintaining a positive long-term outlook [85][87] Question: Trends in Pro Plus adoption and growth initiatives - Pro Plus adoption is expected to continue growing, supported by strong customer interest in AI solutions, alongside other key growth initiatives [108][110] Question: AI driving operational efficiencies and margin expansion - Management highlighted that AI is driving significant operational efficiencies, contributing to confidence in maintaining and expanding margins [120]
ServiceNow(NOW) - 2025 Q1 - Earnings Call Transcript