Petco Health and Wellness pany(WOOF) - 2026 Q1 - Earnings Call Transcript

Financial Data and Key Metrics Changes - For Q1 2025, comparable sales decreased by 1.3% and net sales declined by 2.3% due to 25 net store closures in 2024 and an additional five closures in Q1, resulting in an ending store count of 1,393 [22][23] - Gross margin rate expanded by over 30 basis points to 38.2%, with improvements across both product and service segments [24] - Operating profit increased by $33 million to $16.4 million, and adjusted EBITDA rose by $13.8 million to $89.4 million, representing 6% of sales [25][26] - Free cash flow was negative $44 million, primarily due to incentive payouts during the quarter [27] Business Line Data and Key Metrics Changes - Services, the fastest-growing area, continues to deliver positive growth, with productivity improvements in both hospitals and grooming operations supporting gross margin expansion [15] - The grooming software upgrade has allowed for more flexibility in online appointments, with over 40% of appointments made online [14] - Merchandise excellence is being prioritized, with a focus on optimizing product assortment to align with consumer demand [9] Market Data and Key Metrics Changes - The company is navigating a stable pet adoption trend, which is not expected to significantly impact the financial outlook for 2025, as the focus is on internal improvements rather than external market conditions [32][33] - The overall pet category remains resilient, with consumable products driving business due to their needs-based nature [57] Company Strategy and Development Direction - The company is undergoing a transformation with a multi-phased approach aimed at improving operating models and restoring retail fundamentals [5][6] - Phase II focuses on executing identified work streams to enhance retail fundamentals and financial performance, with a strong emphasis on merchandise excellence and customer engagement [7][9] - A new membership program is being designed to create a personalized loyalty experience, expected to launch in 2026 [18] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the strategy and team execution, emphasizing the importance of improving retail fundamentals and delivering better financial performance [16][20] - The company is reiterating its full-year outlook for 2025, expecting net sales to decline in low single digits and adjusted EBITDA to be between $375 million and $390 million [29] Other Important Information - The company is focused on restoring the health of its economic model through gross margin expansion, SG&A leverage, and ROIC improvement [22] - The North Star project is underway to better understand customer segments and inform future strategies [19] Q&A Session Summary Question: What are you seeing in pet adoption trends and how do these trends impact your full year outlook? - Management noted that pet adoption trends are stable and not expected to significantly influence the financial outlook for 2025, which is viewed as a self-help story [32][33] Question: How are you ensuring guardrails to take permanent costs out while keeping the customer experience intact? - Management emphasized a change in mindset towards managing SG&A effectively rather than just cutting costs, focusing on high returns and business growth [34][36] Question: Can you discuss the top line journey and the repositioning efforts? - Management indicated that while the repositioning efforts are in early stages, they are identifying growth levers and focusing on omnichannel marketing and product innovation [40][42] Question: Can you elaborate on gross margin performance and expectations for the full year? - Management expressed satisfaction with the gross margin performance in Q1 and reiterated the goal of expanding gross margin for the year [49][50] Question: What insights can you provide regarding consumer behavior and spending? - Management noted that services continue to lead the business, driven by needs-based categories, while consumables showed expected softness [56][66] Question: What is the outlook on inflation and pricing? - Management stated that pricing strategies have been in place prior to recent macroeconomic changes, focusing on balancing customer needs with business health [82][84]