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Stitch Fix(SFIX) - 2025 Q3 - Earnings Call Transcript

Financial Data and Key Metrics Changes - Q3 revenue reached $325 million, reflecting a 0.7% year-over-year increase and a 4.1% quarter-over-quarter increase [20] - Adjusted EBITDA for Q3 was $11 million, representing a margin of approximately 3.4%, up 130 basis points year-over-year but down 170 basis points quarter-over-quarter [22] - Gross margin for the quarter was 44.2%, down 130 basis points year-over-year and down 30 basis points quarter-over-quarter [21] - Revenue per active client was $542, up 3.2% year-over-year and up 1% quarter-over-quarter [20] Business Line Data and Key Metrics Changes - The women's business and overall fixed channel returned to revenue growth, while the men's business and freestyle channel also saw revenue growth [7] - Average Order Value (AOV) grew by 10% year-over-year, with improvements in items per fix, keep rate, and Average Unit Retail (AUR) [8] - The athleisure category saw over 30% growth year-over-year, with notable demand for wide leg denim and spring transitional sweaters in women's and fleece and knit tops in men's [12] Market Data and Key Metrics Changes - Active clients at the end of Q3 totaled 2.4 million, down 10.6% year-over-year and down 0.8% quarter-over-quarter, marking the lowest sequential decline in three years [20][13] - New client growth has been achieved for two consecutive quarters, with new clients spending more, as evidenced by high 90-day Lifetime Value (LTV) metrics [13] Company Strategy and Development Direction - The company is executing a three-phased transformation strategy, having completed the rationalize and build phases and now entering the growth phase [9][13] - Focus on enhancing client engagement features, deepening stylist relationships, and offering a stronger assortment with more fresh styles [10] - The company aims to position itself as the retailer of choice for apparel and accessories by delivering a personalized shopping experience [14] Management's Comments on Operating Environment and Future Outlook - Management acknowledges significant external challenges, including a dynamic macroeconomic environment and pressure on consumer discretionary spending [15] - The company does not expect significant cost impacts from tariffs for the remainder of Q4 but anticipates potential impacts in FY 2026 [15][24] - Confidence in the foundation built and the ability to navigate uncertainties while focusing on long-term profitable growth [27] Other Important Information - The company generated $16 million in free cash flow in Q3 and ended the quarter with $242 million in cash and no debt [22] - The outlook for Q4 includes projected revenue between $298 million and $300 million, with adjusted EBITDA expected between $3 million and $7 million [24] Q&A Session Summary Question: Insights on core consumer behavior and keep rates - Management noted strong performance in Q3 driven by AOV growth and positive client engagement, with larger fixes resonating well with clients [30][32] Question: Potential share gain opportunities in the current macro environment - Management believes the current macro environment presents an opportunity for share gain, emphasizing the adaptability of their service to client needs [52][54] Question: Sustainability of AOV increases - AOV growth is attributed to larger fixes and is expected to continue, although tougher year-over-year comparisons are anticipated in FY 2026 [72] Question: Need for increased ad spend to drive new customer growth - Management does not anticipate needing to increase ad spend to achieve active client growth, citing improvements in client re-engagement and dormancy trends [75]