WOW(WOW) - 2025 H2 - Earnings Call Transcript

Financial Data and Key Metrics Changes - Group sales for FY25 increased by 3.6% to $69.1 billion, with a normalized sales growth of 2.9% excluding Petstock [21][22] - Group EBIT before significant items was $2.8 billion, a decrease of 12.6% compared to the prior year, primarily due to lower contributions from Australian Food and BIG W [22][24] - Group NPAT attributable to equity holders before significant items was $1.4 billion, down 17.1% reflecting lower EBIT and higher financing costs [23] - Group ROCE was 13.7%, a decline of 194 basis points compared to the prior year [23][29] Business Line Data and Key Metrics Changes - Australian Food sales increased by 3.1% to $51.5 billion, with e-commerce sales growing by 17.4% [21][24] - BIG W sales increased by 1.1%, with a loss of $35 million for the year, reflecting challenges in the competitive market [27][18] - New Zealand sales increased by 3.4%, with EBIT performance improving by 40.6% for the year [26][18] - Complementary businesses like Cartology saw revenue growth of 19.5% [19] Market Data and Key Metrics Changes - E-commerce sales in Australia grew by 17.4%, with 87% of orders fulfilled within 24 hours [10][11] - The average inventory days increased by 1.6 days, reflecting higher investment in inventory to improve availability [29] - The average payable days decreased by 3.3 days, largely due to payment timing differences [29] Company Strategy and Development Direction - The company aims to be the first choice for customers for the freshest Australian food, improve returns in New Zealand Food and BIG W, and grow complementary businesses [38][41] - A focus on delivering consistently good customer experiences and establishing price trust is emphasized [43][44] - The company plans to invest in lowering prices and improving retail execution to enhance customer perception and loyalty [47][54] Management's Comments on Operating Environment and Future Outlook - Management acknowledged challenges in the operating environment, including cost of living pressures and competitive retail dynamics [3][5] - There are expectations for improved financial performance in FY26, driven by strategic priorities and a more stable operating environment [52][54] - The company is committed to restoring customer trust through compelling value and retail execution excellence [54] Other Important Information - The company completed its five-year sustainability plan, delivering an estimated $2.6 billion in net societal benefits [20] - Significant item losses before tax of $569 million were reported, primarily related to impairments and restructuring costs [28] Q&A Session Summary Question: Online profitability improvement - Management highlighted the potential for optimizing picking and packing processes and the importance of e-commerce customers who tend to spend more [58][60] Question: Investment confidence in turning around business - Management emphasized a long-term strategy focused on delivering sustainable returns and improving customer value perception [63][66] Question: Clarification on sustaining CapEx - Management clarified that capital expenditures are strictly capitalized based on future cash flows, with a focus on long-term investments in supply chain and technology [70][79]