Citizens (NYSE:CIA) Conference Transcript

Summary of Citizens Inc. Conference Call (October 22, 2025) Company Overview - Citizens Inc. trades on the NYSE under the ticker symbol CIA and operates as a diversified financial services company providing life, living benefits, and final expense insurance, along with other financial products to individuals and small businesses in the U.S., Latin America, and Asia [1][2] - The company has approximately 250 employees and policyholders in 75 countries, with over 3,000 producing agents, a significant increase from previous years [2] Financial Performance - Citizens Inc. reported $1.7 billion in assets and over $5 billion in insurance in force [2] - The company experienced substantial growth, with domestic sales increasing from less than $20 million in 2023 to nearly $50 million in 2024, marking it as the fastest-growing mature life insurance company in the U.S. [6][7] Strategic Initiatives - The company is preparing for a high level of matured endowment benefit payments expected in 2025 by developing new products to retain funds and protect policyholders [4][5] - Citizens Inc. has focused on expanding its agent network, increasing from less than 1,000 producing agents in 2023 to over 3,000 [6][10] - The company emphasizes the importance of agent training and retention to drive growth, with a focus on providing a superior experience to agents [12] Product Development - Citizens Inc. is investing in new systems to enhance speed to market for product development, indicating a shift from offering static products to being more responsive to market demands [8] - The company plans to introduce a variety of new products in the coming years to cater to evolving market needs [8] Competitive Advantages - A key competitive advantage is the ability to white label products, allowing major agencies to sell products under their own branding, which has contributed to 60% of the domestic final expense business [11] - The company aims to improve agent ergonomics, making it easier for agents to work with them, thereby fostering loyalty and increasing business volume [12][14] Future Outlook - Citizens Inc. is in growth mode, with plans to expand into Asia and additional U.S. states, indicating a proactive approach to market expansion [15] - The leadership expresses optimism about the company's trajectory and looks forward to providing updates on future developments [15]