ADT(US:ADT)2025-11-04 16:00Financial Data and Key Metrics Changes - Total revenue grew 4% to $1.3 billion [3] - Adjusted EBITDA increased 3% to $676 million, with adjusted earnings per diluted share of $0.23, up 15% year-over-year [3][11] - Year-to-date adjusted free cash flow reached $709 million, up 36% [11] - Recurring monthly revenue balance was $362 million, up 1% year-over-year [3] Business Line Data and Key Metrics Changes - Monitoring and services revenue increased by 2%, with an ending RMR balance of $362 million [12] - Installation revenue rose 21% to $200 million, reflecting a shift to higher average prices with more customers choosing ADT Plus offerings [12] - Gross subscriber additions were 210,000, contributing $12.5 million in RMR, but were down year-over-year due to fewer bulk account purchases [12] Market Data and Key Metrics Changes - Attrition rate increased to 13%, up 13 basis points from the previous quarter [4][25] - Non-payment cancels were higher than last year, while voluntary losses worsened compared to the previous year [25] Company Strategy and Development Direction - The company’s strategy focuses on three core pillars: unrivaled safety, innovative offerings, and a premium customer experience [5] - ADT Plus platform is gaining traction, with 25% of new customer additions installed with this platform [7] - The company is investing in product and experience ecosystem enhancements to drive customer loyalty [5][6] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving financial commitments for 2025 despite macroeconomic uncertainties [10][39] - The company is focused on operational excellence and long-term value creation [10] - Management noted that customer sentiment remains cautious, with relocations at low levels [4] Other Important Information - The company returned $746 million to shareholders through share repurchases and dividends year-to-date [3][14] - A new bond issuance and term loan were completed to manage debt and improve liquidity [15][59] Q&A Session Summary Question: Insights on free cash flow growth and 2026 modeling - Management highlighted successful cash tax management and reduced borrowing costs as key factors for 2026 free cash flow growth [20] Question: Details on retention improvement initiatives - Management discussed ongoing efforts to improve customer retention through enhanced customer service and new offerings like ADT Plus [25] Question: Impact of macroeconomic factors on business - Management noted cautious consumer sentiment and elevated delinquency rates but remained confident in achieving Q4 guidance [36][39] Question: Lower SAC spend strategy - Management indicated that the lower SAC spend was a combination of deliberate strategy and the quality of customers [42] Question: Updates on State Farm partnership and new digital approach - Management explained the pivot to a digital, relocation-focused approach to attract new customers after the original program underperformed [45][46] Question: Timeline for attrition improvement - Management anticipates improvements in attrition rates by Q1 or Q2 of the following year due to ongoing initiatives [49]