eHealth(EHTH) - 2025 Q3 - Earnings Call Presentation

Financial Performance - Q3 2025 total revenue was $53.9 million, a decrease of 8% year-over-year (YoY)[7] - Q3 2025 GAAP net loss improved to $31.7 million, compared to a $42.5 million loss a year ago[7] - Q3 2025 adjusted EBITDA was $(34.0) million, compared to $(34.8) million a year ago[7] - Q3 2025 operating cash flow was $(25.3) million, compared to $(29.3) million a year ago[7] - As of September 30, 2025, cash, cash equivalents, and marketable securities totaled $75.3 million, and commissions receivable balance was $907.7 million[7] Medicare Segment - Medicare segment revenue declined 6% YoY to $49.9 million, primarily due to lower enrollments[14, 16] - Medicare submissions decreased by 36% YoY, from 55,518 to 40,921[16] - Total acquisition cost per MA-equivalent approved member increased 19% YoY, from $1,256 to $1,489[15, 16] - Medicare segment gross loss improved from $(5.6) million to $(1.2) million[16] Guidance - The company updated its FY 2025 adjusted EBITDA guidance range to $60 million - $80 million and GAAP Net Income to $9 million - $30 million[21] - The updated guidance includes an estimate for positive net adjustment revenue in the range of $40 million to $43 million, compared to the prior range of $29 million to $32 million[20]