The RealReal(US:REAL)2025-11-10 23:02Financial Data and Key Metrics Changes - The company reported a record quarterly GMV of $520 million, representing a 20% increase year-over-year [5][14] - Revenue for Q3 was $174 million, up 17% compared to the previous year, with consignment revenue increasing by 15% [14][15] - Adjusted EBITDA was $9.3 million, or 5.4% of total revenue, reflecting a 380 basis point increase year-over-year [5][16] - Free cash flow for the quarter was $14 million, a $12 million improvement year-over-year [16][19] Business Line Data and Key Metrics Changes - Direct revenue increased by 47% year-over-year, accounting for 13% of total revenue in Q3 [14][15] - Average order value rose to $584, a 12% increase from the previous year [15] - The take rate decreased by 70 basis points year-over-year to 37.9% due to a higher mix of direct revenue [15] Market Data and Key Metrics Changes - The company noted a significant shift in consumer behavior, with 58% of shoppers preferring the secondary market and 47% considering resale value before purchasing new items [4][5] - The active buyer base reached over 1 million, marking a new all-time high with a 7% year-over-year increase [15] Company Strategy and Development Direction - The company is focused on three strategic pillars: growth playbook, operational efficiency, and customer service [6][10] - Plans to expand retail locations by adding one to three stores per year, with a total addressable market of over $200 billion in the U.S. [7][9] - The introduction of AI-driven tools like Smart Sales and Athena aims to enhance supply acquisition and operational efficiency [6][10][57] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving a full-year GMV of over $2 billion, driven by strong market demand and operational improvements [4][19] - The company raised its full-year guidance, expecting GMV in the range of $2.10 billion to $2.11 billion, reflecting a 15% increase at the midpoint [18][19] - Management highlighted the importance of building trust with customers and enhancing the resale experience as key to future growth [10][62] Other Important Information - The company has reduced total indebtedness by over $86 million since the beginning of 2024, reinforcing its commitment to deleveraging [17] - The proprietary AI-enabled product intake process, Athena, is expected to touch 30%-40% of all items by year-end, improving efficiency and reducing costs [10][57] Q&A Session Summary Question: Confidence in Q4 GMV growth guidance - Management noted strong momentum from sales, marketing, and retail efforts, with early signs of success in referral and affiliate programs [23][24] Question: Guardrails for next year's growth rates - Management indicated a medium-term growth rate expectation of high single digits to low double digits, with potential for higher growth in the short term [26] Question: Update on DropShip initiatives - Management stated that this year was focused on testing and learning, with plans for meaningful contributions from DropShip in the medium term [30] Question: Revenue growth drivers - Management emphasized that revenue growth is primarily driven by increased supply coming through the door rather than processing speed [32] Question: Competitive dynamics in the resale market - Management highlighted the company's market leadership and strategic advantages in expertise, data, and customer trust [38][39] Question: Q4 EBITDA expectations - Management expects continued operating efficiencies and leverage in operations and tech, driven by AI initiatives [41] Question: Marketing investment and efficiency - Management confirmed increased marketing investment to drive growth, with a focus on balancing growth and profitability [81]